$550 – $750

Scaling World Class Service Across an Enterprise

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AmericasMart Atlanta

240 Peachtree Street Northwest

Atlanta, GA 30303

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Refunds up to 7 days before event

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Are you interested in learning how world class organizations create and sustain a culture of service excellence? If the answer is yes, in this action packed, half-day session, Theo Gilbert-Jamison will uncover proven strategies for raising the bar and elevating the customer experience from average to extraordinary, and help you design a solid execution strategy that is guaranteed to accelerate customer satisfaction within your organization.

Time: 9am-12noon

Date: Monday, October 16, 2017

Topics Covered: The Six Principles of Service Excellence; Customer Experience Gap Analysis; Supporting Processes that will Elevate Your Customer Experience from Average to Extraordinary; Fostering Organizatioal Alignment and Employee Buy-In; Creating an Execution Strategy that Will Create Sustainable Change; and Applying What You Have Learned.

Key Takeaways: Participants attending this session will walk away full of new ideas and equipped a customized action plan that they can begin to implement immediately!

Who Should Attend: Senior Leaders, Executives, Department Leaders, and Mid-Managers who are responsible for elevating the customer experience within their organization

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Date and Time

Location

AmericasMart Atlanta

240 Peachtree Street Northwest

Atlanta, GA 30303

View Map

Refund Policy

Refunds up to 7 days before event

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