Save Time and Money by Resolving Workplace Conflict

Event Information

Share this event

Date and Time

Location

Location

Torrance Area Chamber of Commerce

3400 Torrance Boulevard

#100

Torrance, CA 90503

View Map

Event description

Description

The Art of Business


Save Time and Money by Resolving Workplace Conflict

Conflicts cost organizations time, energy, creativity, and talent. In one study of 1600 employees:

  • 22% said they actually decreased their work efforts because of conflict

  • Over 50% reported that they lost work time because they worried about whether the instigator of the conflict would do it again

  • 12% reported they changed jobs to get away from the instigator of the conflict


8 Step Program for Managing Conflict at Work

  1. What is conflict and why does it occur

  2. Learning to listen to create rapport and openness

  3. Attitudes and assumptions that block resolution

  4. Difficult Conversations - strategies to acknowledge and reframe emotions

  5. Learning to differentiate what is important in conflict

  6. Creative problem solving

  7. Working with difficult people

  8. Leadership competency in conflict resolution


Sally Patchen

Speaker

Sally Patchen of Win Win Succeed, LLC is a specialist in Conflict Resolution Training, Consulting and Mediation for Businesses, and Individuals struggling with disputes in the work place. She is also an experienced mediator helping to resolve over 700 cases.

Sally has developed several training courses for Businesses. They include “Workplace Conflict Resolution,” "Dealing with Difficult People, A Guide to Conflict Resolution," and "Communication and Conflict."

To help individuals become better at handling the conflicts that arise in our daily lives whether it be with coworkers, family or friends there is a training course entitled "Everyday Conflict Resolution."

With a Masters Degree in Negotiation, Conflict Resolution and Peacebuilding, Sally focuses on the issues that matter most: Effective communication, relationships, fairness, emotions, justice, recognition, respect, and finding a solution to the problem.

Sally has conducted training for California State University Long Beach, The Los Angeles County Bar Association, Marina Del Rey Sheriff's Department, The Apartment Assoc. of California Southern Cities, Apartment Owners Association, Seal Beach Animal Care Center, UCI-Fram/Prestone to name a few.


This talk is part of The Art of Business, a free monthly program* of the Torrance Area Chamber of Commerce. Through The Art of Business, discover how to leverage your business's full potential, from improving your company's management, compliance, and finances, to streamlining your processes. When a business runs smoothly behind the scenes, customers benefit.

*Non-chamber members are welcome to attend two program meetings prior to joining the Chamber. Learn more here.

Lunch sponsored by

George Petts, CMIT Solutions

Date and Time

Location

Torrance Area Chamber of Commerce

3400 Torrance Boulevard

#100

Torrance, CA 90503

View Map

Save This Event

Event Saved