Santa Clara Co Dispute Resolution Program's Mediation Principles & Practice
The DISPUTE RESOLUTION PROGRAM of Santa Clara County provides mediation, conciliation, group facilitation, and training in the principles and practice of dispute resolution. The practice of mediation will be covered in this 40-hour seminar covering all requisite elements of the phasic, facilitative approach to conflict intervention by providing instruction and role play around communication and conflict resolution skills. The optional 5th day of this training is for those persons interested in the professional practice of mediation, as opposed to those with a desire simply to better understand and model more effective communication surrounding conflict in their own lives.
The comprehensive, multi-discinplinary approach of our mediation training makes it an invaluable career investment for those seeking advancement in positions that deal with conflict in professional and personal situations, such as in labor relations, union stewardships, EOD & EEOC, Human Resource professionals, and others.
5 TRAINING DATES TOTAL, include: January 21, 22, 28, 29, & 30, 2017 from 9 a.m. to 5 p.m.
THIS 5 DAY TRAINING PROGRAM FOCUSES ON:
Analysis of conflict
Dealing with emotion
Mediator self awareness
Principles of mediation
Management of conflict
Use of various mediation models
Active listening tools
Use of questions
Recognizing diversity and bias
Professional standards, ethics, and confidentiallity
... as well as role play practicum to reinforce and apply theory
WHAT TRAINEES SAY:
"Great Training! Good balance of classroom v/s applied practice."
" I am a much better negotiator as a result of this course. I highly recommend it to anyone who want to improve their communication skills."
"What a great learning experience! I look forward to volunteering with this dynamic organization. Being a mediator is a great way to serve our community."
A certificate of completion for this 40 hour mediation training is provided to participants completing all 40 hours. Additionally, successful completion of this course may enable participants to join our mediation panel, and gain valuable, real world experience in furtherance of professional mediation goals.
This course is approved for 32.5 hours of MCLE through the California State Bar Association.
Moreover, the Dispute Resolution Program has an accomplished Apprenticeship and Mentoring Program. Those who are approved to enter our Program can widen their understanding of mediation engaging with real parties in interest, and/or eith court litigants in mediations and in-office conciliations conducted under the mentorship of a seasoned, professional mediator. Please consult mediation trainers and staff for more information.
REGISTER AND SEND PAYMENT SOON TO CONFIRM YOUR SEAT! This course will fill quickly.
For questions or information please email: firstname.lastname@example.org or phone (408) 993-4107.