Meet other customer service leaders in San Diego!
This event is designed to connect customer service leaders in the San Diego area. You'll get a chance to make new contacts, share best practices, and get a behind-the-scenes look at Phone.com's award winning customer service team.
Light refreshments will be provided.
- 4:30pm - 5:00pm: Registration and Networking
- 5:00pm - 5:30pm: Phone.com Customer Service Tour
- 5:30pm - 6:30pm: Roundtable Discussions - Challenges & Best Practices
When & Where
Toister Performance Solutions, Inc.
Jeff Toister is the President of Toister Performance Solutions, a consulting firm that helps customer service teams unlock their hidden potential.
He is also the author of Service Failure: The Real Reasons Employees Struggle with Customer Service and What You Can Do About It. He has also authored several training videos on Lynda.com, including Customer Service Fundamentals.