Salesforce Service Cloud Workshop
Free
Salesforce Service Cloud Workshop

Salesforce Service Cloud Workshop

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Salesforce Office

10 Bay Street

Suite 400

Toronto, ON M5J

Canada

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Description

We'll introduce you to the fundamentals of Service Cloud configuration. You'll get hands-on experience and learn how to set up the key building blocks to unlock the power of Sales Cloud and Service Cloud together. By the end of this workshop, you’ll have the foundation to start offering awesome customer service with Salesforce.

Agenda:
9:00 - 9:30 am Breakfast & Networking
9:30 - 9:45 am Introductions & Overview
9:45 - 10:15 am Harbour Cruise Demo
10:15 - 10:30 am Configuring Your Service Cloud Console
10:30 - 10:45 am Setting Up Salesforce Knowledge
10:45 - 11:00 am Configuring the Case Feed
11:00 - 11:15 am Quick Actions
11:15 - 11:30 am Console Components
11:30 - 11:45 am Macros
11:45 - 12:00 pm Creating a Self-Service Community

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Date and Time

Location

Salesforce Office

10 Bay Street

Suite 400

Toronto, ON M5J

Canada

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