Free

RRRC Tourism Committee Customer Service Workshop

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Location

Location

Culpeper Center & Suites

137 South Main Street

Culpeper, VA 22701

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Description

DATE: TUESDAY, OCTOBER 3, 2017

The Rappahannock-Rapidan Regional Tourism Committee is hosting a FREE Customer Service Workshop featuring Bobbie Walker of Walker Consulting LLC on The Work We Must Do: A Lesson in Self-Awareness and Personal Interactions.

Two identical sessions will be offered, so please register for the time that best suits your schedule:

  • 9:30 a.m. to 11:30 a.m.
  • 2:00 p.m. to 4:00 p.m.

Great customer service is vital to all of us in the hospitality industry. The very word hospitality implies that we are first and foremost chief customer service officers. But, before any of us can deliver on the promise of providing the ultimate customer experience, we first have to understand ourselves, question our own motives and be honest about our intent and our abilities.

Advanced registration for this FREE event is required by October 1, 2017 at http://rrtourism.eventbrite.com or (540) 829-7450.

Training Highlights (Parts 1 & 2 will be covered during both sessions)

Part 1: Personal Acceptance and Accountability

  • Naming Your Truth
  • Pursuing the Experience
  • Facing Your Fear
  • Choosing a Positive Attitude

Part 2: Customer Engagement and Teamwork

  • Learning to Listen
  • Communicating Clearly and with Positive Language
  • Practicing Patience
  • Knowing Your Product
  • Expressing Gratitude



About the Speaker: Bobbie Walker has conducted seminars on customer service, management, leadership, and teambuilding for more than 15 years. As Director of Education for the Virginia Tourism Corporation she engaged thousands of people each year with the goal of improving employee and supervisor performance.

Building strong foundations for successful teams.


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Location

Culpeper Center & Suites

137 South Main Street

Culpeper, VA 22701

View Map

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