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Route Maps to Recovery

Monday, January 18, 2010 from 9:30 AM to 5:30 PM (GMT)

Route Maps to Recovery

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Event Details

The RSA's User Centred Drug Services Project is setting out an ambitious model for delivering personalised support.  To help us do this we are inviting experts by experience and experts by profession to a Design Symposium to help shape our user-centred approach. 

The symposium will be on 18th January 2010 at RSA House in central London and is a unique opportunity to help shape future drug and alcohol services.

Download the Symposium documents here:

Symposium Programme.pdf

RSA Systems Map - Symposium version.pdf

Systems Map explanatory note.pdf


From in depth primary research, more than 150 drug and alcohol users have told us what they want from a comprehensive service, when they need it and how it should be delivered.  They have described what would make them engage more, what would help prevent relapse, who they would want to speak with, how their families and friends might be involved, where they would want to go, who they would want to go with, what barriers exist, what the opportunities are, what is missing and what will help them to stay on the road to recovery.

Using this information we want you to help us design the operating system that could support this and to develop a broad, non-exhaustive menu of new service ideas and support add-ons for delivering personalised, expansive and joined up services that will deliver to user needs and aspirations.

Working with West Sussex DAAT and Addaction, we will then put the ideas into practice.

To join the discussions and for more information visit

Have questions about Route Maps to Recovery? Contact the organizer

When & Where

8 John Adam Street
WC2N 6EZ London
United Kingdom

Monday, January 18, 2010 from 9:30 AM to 5:30 PM (GMT)

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