Setting-up and operating a true “World Class”Call Centre, Contact Centre or Customer Interaction Centre requires the right combination of four critical elements.

• Winning Strategies
  

• Effective & Efficient Processes

• Skilled & Dedicated People

• Appropriate Technologies

The format of this seminar is a high-energy interactive session that involves delegates and their specific
operational issues and challenges. The sharingof non-competitive ideas, techniques and knowledge amongst delegates is encouraged There is a massive volume of valuable content to be covered, and as such the pace is extremely fast. Delegates will learn principal knowledge and understanding of latest globally recognized practices. They will learn to apply this to your strategic programmes like business processes, enabling technologies and people to achieve reduced or contained costs, Increase revenue/profitability,Increase operational efficiency and increase measurable customer care.

Its Important to arm your contact center and agents with required tools and technologies to keep up with the tech-savvy customers and social media among others that will impact your business.

Rod Jones is a globally recognized subject matter expert in the context of call
centres and customer service with over 35 years of experience in Africa.

$500 Per person.To register

ECIT – events and conferencing in ICT
Kauria Close- Lavington
Mobile: +254 720 05 61 71 | +254 724 266 400
Email: Deborah@ecit.co.ke, Info@ecit.co.ke