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Rocky Mount ECCO Focus & Support Group Session

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Eastpointe Managed Care Organization

500 Nash Medical Arts Mall

Rocky Mount, NC

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Description

This registration entry supports the Rocky Mount, NC Session.

The NCTTA Center invites ECCO users of all experience levels to a Focus & Support Group. These five regional ECCO Focus & Support Sessions are intended to help identify user frustrations and/or issues within the ECCO System and assist in the creation of a road map for future system improvements. Attendance at one of most geographically convenient sessions is optional, yet intended to be provider focused and a opportunity to provide real time feedback and influence future ECCO design and features. Sessions are scheduled based on geographic location, not LME/MCO Catchment areas, thus provider agencies are encouraged to select the location most convenient to them.

Each session will be broken up into two parts. The first hour being that of a Focus Group to better understand user challenges and perceptions of the ECCO Platform. The second hour (and longer if needed) will provide an opportunity for users to receive specific one on one user support/training and focused attention to their unique situation.

Hour 1 - Focus Group Period

  • Asking how users navigate and use the system
  • Understanding how users navigate ECCO, and what section of the system they use the most, the least and why.
  • Understanding user workflow, and tracking any issues
  • Asking for feedback, and how the ECCO system can be improved

Hour 2 and Beyond - In Person ECCO Support

  • Delivery of in-person hands on ECCO training, troubleshooting and support

The session will be held from 10:00 AM to 12:00 noon.

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Date and Time

Location

Eastpointe Managed Care Organization

500 Nash Medical Arts Mall

Rocky Mount, NC

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