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Residential Maintenance

Business Development Resources, Inc.

Thursday, March 21, 2019 at 7:00 AM - Friday, March 22, 2019 at 5:00 PM (CDT)

Residential Maintenance

Ticket Information

Ticket Type Sales End Price Fee Quantity
First Attendee - Early Bird
After February 21, the registration fee is $1095
6h 18m $995.00 $0.00
Additional Attendee - Early Bird
After February 21, the registration fee is $1000
6h 18m $900.00 $0.00
First Attendee Mar 14, 2019 $1,095.00 $0.00

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Event Details


Learn How To "Weatherproof" Your Business!


Attend BDR's Residential Maintenance Workshop




Industry wide, underperforming residential maintenance programs have become one of the top profit killers in service departments.  


With this is mind, BDR’s Residential Maintenance class with Jennifer Shooshanian is coming up on March 21-22 in Texas. A profitable Maintenance Agreement Program will help you to weatherproof the company by supplying replacement leads, additional revenue opportunities, and a solid client base that will secure year-round work for the entire company


This training will provide the tools and resources to:

  • Create a high value and profitable program that your internal and external clients believe in.
  • Develop a long-term client base instead of one-time customers
  • Build your lead bank
  • Create a training outline that will engage the team on converting customers to true maintenance clients.
  • Implement efficient scheduling strategies that will maintain a high client retention rate and reduce overall labor costs.
  • Implement programs that will maximize the profitability of the service department, stabilizing profits & cash flow
  • Develop renewal and payment strategies that will promote the growth of the program.
  • Learn how to grow and market your maintenance agreement program
  • Develop your plan to increase the price of any underperforming agreements.
  • Overcome the emotional fear of losing customer based on price.  
  • Create your strategy to build your service department. Sell 400 agreements, add a Technician. This is repeatable business strategy


This training will help you bridge the gap from where you are today to where you will be in the future. A profitable maintenance program is vital to your company’s growth and success. 


Why is maintenance important? Those who own the

maintenance agreement own the replacement.





Meet Your Trainer - Jennifer Shooshanian


Jennifer Shooshanian has been in the HVAC industry for nearly three decades. She is BDR's Lead Service Trainer and Senior Service Coach, and the industry-leading authority in Service.

Her classes offer strategies for structure, growth, and profitability that will help dealers recognize the tremendous profit potential of a well-structured Service Department.



Who Should Attend:

  • Owners
  • Service Managers
  • Dispatchers
  • Lead Service Technicians


Registration Includes:

  • Continental Breakfast
  • Buffet Lunch
  • Break Snacks
  • Course Book & Materials



What happens after I register? 


Once registered, the Event Team will be in contact with you via the email you provided. You will receive a detailed Welcome Packet within 6-8 weeks of class containing airport and hotel information, the class agenda, what to do in the area, and how to get around. You will be able to remain in contact with the Event Team for any additional questions or concerns before and after the event.  


Residential Maintenance is a 2-day class. It is important for you to arrive no later than the evening prior to class. Registration and breakfast begin at 7:00 am! 





Where can I contact the organizer with any questions?

For event questions, please notify Ryann Mosher - Event Planning Coordinator.

Phone: 206-870-1880 ext. 2170 / Email:


Can I update / cancel my registration information?

Yes. For attendee changes or cancellation, please notify Angie Swartz - Training Advisor.

Phone: 206-870-1880 ext. 1120 / Email:


What is the refund policy?

For cancellations 30 days prior to event, there is a $200 per person cancellation and/or transfer fee to move to another session. Note: New sessions may take place in a different location from the session you originally registered for.

Cancellations received within 10 days of the class are non-refundable.


Visit us on the web @

Have questions about Residential Maintenance? Contact Business Development Resources, Inc.

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When & Where

Irving, TX 75014

Thursday, March 21, 2019 at 7:00 AM - Friday, March 22, 2019 at 5:00 PM (CDT)

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Business Development Resources, Inc.

The premier provider of business training and coaching services to contractors. We offer business training classes across the United States and Canada and ongoing monthly business coaching through our Profit Coach program. We can help you drive profit and growth in your business.  Ask us how!

Phone: 206-870-1880



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