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Research and Design Operations 101

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£185

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Event description
ResearchOps & DesignOps 101 is an essential course for Leads, Snr Managers or directors building human centred design capabilities at scale.

About this Event

Course Introduction

Interested in scaling research and design operations to deliver impact and value at scale? In this 1 day online course we will define the principles and practices of research and design operations (#ResearchOps and #DesignOps). This course will explore how to scale and embed research and design by focusing on people, practices, processes, governance and how to measure impact and value. We will look at 'Why' and the 'How' of research and design operations and how to scale in agile enterprises and organisations that want to adopt research led, evidence-based decision making, using design thinking

In this online course you will develop an understanding of how to apply the principles and practices that support Research and Design Operations known as #ResearchOps and #DesignOps and how to close the loop between research and design to deliver at scale in agile organisations.

About the Facilitator

Peter Fossick - is the former Programme Director of Service Design at IBM, the former Director of Strategy at BCG and Snr VP of Design at Factotum. Peter is a researchops and designops leader and advocator for 'Ops'. Peter is the producer and co-ordinator of the DesignOps Global Conference and co-founder of the DesignOps Network.

Why do this course?

We teach the core principles and concepts of ResearchOps and  DesignOps - how to operationalise and systemise recruitment and hire the right talent, define roles, levels and competencies, define practices and processes, develop rituals, formulate governance, systemise processes and identify reusable components to enable you to scale capabilities to work with velocity and agility.

This short course will equip you with a n understanding of the bnefits and practical knowledge to enable you to start building your ResearchOps and DesignOps. Unleash and share your community's expertise working alongside stakeholders, product owners, developers and business analysts in the development of new digit products and services.

About the course

ResearchOps is a collective term for addressing challenges such as:

  • growing and evolving research teams
  • finding and hiring people with the right skills
  • Planning research activities
  • Recruiting users
  • Creating efficient workflows
  • improving the quality and impact of research outputs
  • Archiving, socialisig actionable insights that underpin design

The goal of ResearchOps is defeine the roles, practices, processes, tools, and environments needed to support researchers in delivering and scaling research across an organisation and ensuring it is impactful and efficient.

DesignOps is a collective term for addressing challenges such as:

  • growing and evolving design teams
  • finding and hiring people with the right skills
  • creating efficient workflows
  • improving the quality and impact of design outputs.

The goal of DesignOps is to establish processes and measures that support scalable solutions for these challenges, so that designers can focus on designing.

Course topics

1. Culture

Organise

  • Organisational Structure
  • Team Composition
  • Remit Definition

Collaboration

  • Engagement with the business
  • Environments & Facilities
  • Communities of Practice

People

  • Career Paths
  • Hiring & On-boarding
  • Education & Training

2. Practice

Standardise

  • Design Principles
  • Processes
  • Language

Harmonize

  • Design Systems
  • Research Repositories
  • Digital Asset Management

Prioritise

  • Work Commitments
  • Scoping & Estimation
  • Shaping & Allocation

3. Impact

Measure

  • Quality Standards
  • Impact and ROI
  • OKRs and KPIs

Communicate

  • Share Success Stories
  • Recognise Achievement
  • Build Bridges

Enable

  • Playbook
  • Toolchains
  • Workshops

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Refund Policy

Contact the organizer to request a refund.

Eventbrite's fee is nonrefundable.

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