Remote Journey Mapping

Come and learn about journey mapping for educational contexts, then try it out remotely. Adapted from the Service Design industry, this powerful technique utilizes storytelling and visualization to reveal the complexities of a learner’s experience over time. When used as an active tool for design research, the method builds inclusion and equity into the design process itself, giving agency to stakeholders.

We’ll model this technique and how it can be used for learning experience design and in face-to-face and remote settings. Then, we will all build a journey map together, collaboratively, remotely. Sounds impossible, right? It’s actually quite easy. No experience necessary. By the end of the session, you’ll be journey mapping like a pro, and ready to go out and use the technique. It’s a powerful tool to have in your toolbox, and you’ll be ready to try it.

Presentation Outline

• Intro to Journey mapping - 5 mins
• Journey mapping adaptations to educational contexts - 10 mins
• Learn the basics of the journey mapping method - 10 mins
• Journey mapping: You try it (collaborative mapping with an online tool) - 20 mins
• Reflections, applications to your work - 5 mins

Participant Takeaways

• Learn about journey mapping and innovative uses for educational contexts
• Gain experience conducting journey mapping with remote teams
• Apply it to your work

Meet the speakers

Kim Ducharme is the Director of Educational User Experience Design at CAST (cast.org), an education research and development organization. She designs learning experiences that embrace learner variability and leverage technology to expand learning opportunities for all individuals. Kim leads maker-centered learning projects for CAST, workshops and EdTech design challenges, and CAST’s UX processes from project strategy and design discovery to prototyping and Agile design and development for digital learning environments and tools. She is the author of “Journey Mapping and UDL: Putting Students at the Center of Learning,” a chapter in the second edition of “Universal Design for Learning in the Classroom.” (in press)

Cassandra Sell: As Art Director for CAST, Cassandra leads visual design and brand strategy in the collaborative creation of engaging and meaningful communications and experiences across the CAST's projects, and initiatives. She established, grows, and maintains a cohesive vision for CAST's visual branding across websites and media and coordinates design support for content and messaging efforts across Research & Development, Technical Assistance, Fundraising and Business Development, Publishing, Professional Learning, Communications, and Events teams. Her goal is to produce engaging, thoughtful, and relevant solutions that tell the story of CAST’s mission and impact around the world through graphics, interactives, and multimedia. Cassandra’s work at CAST has included a redesign of the UDL Guidelines website and materials, annual design for the Annual CAST UDL Symposium, and website and branding for the AEM and CITES Centers at CAST.

Cara Wojcik is a Senior User Experience & Instructional Designer striving to create intuitive experiences for educators and learners interfacing with technology. Cara began her career as an art educator - teaching visual art to middle school students at a Boston-area public school. She joined the Research & Development team at CAST to design learning experiences that empower teachers and students by infusing Universal Design for Learning principles into digital environments. She is leading design efforts for several initiatives centered on STEM learning, career engagement, and workforce development for opportunity youth.

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