Free

Relationship-Centered Communication Workshop

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Zuckerberg San Francisco General Hospital

Department of Education and Training

1001 Potrero Ave. (see event description for specific location)

San Francisco, CA 94110

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Description

Times are tentative; please check back as the date approaches

This course, facilitated by peer ZSFG and DPH physicians, midwives, and nurses, will help enhance your fundamental communication skills, including the ability to:

• Establish rapport and build trust quickly

• Communicate in time pressured settings

• Negotiate a shared agenda between patient and provider

• Explicitly give patients and families a sense of being heard, validated and cared about in healthcare settings

This type of skill development has been shown to:

• Improve provider experience with clinical work

• Improve patient experience of care

• Shorten the duration of clinical encounters.

• Decrease patient complaints, grievances, and malpractice


San Francisco General Hospital-Nursing Services, an approved Continuing Education Provider (# 858) by the California Board of Registered Nursing, approves 4-8 contact hour(s) for this course. Total Contact hours are dependent on the length of class time for the course you are enrolled in.

ATTENDANCE POLICY: An attendee-initiated cancellation at 10- days or more before the class date is
entitled for a full refund or a voucher applicable towards a future class; a cancellation less than
10 days before the class date is not entitled for a refund or voucher. A department-initiated
cancellation entitles the attendee for a full refund or voucher towards a future class. These terms
do not apply to free classes.


EVENT LOCATION:

March 15, 2017 --- Building 40 -- 5th Floor (DET Solarium)

April 7, 2017-- Building 40, 5th Floor (DET Solarium )

April 25, 2017-- Building 30, 2nd Floor Suite 3200 (DET)


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Date and Time

Location

Zuckerberg San Francisco General Hospital

Department of Education and Training

1001 Potrero Ave. (see event description for specific location)

San Francisco, CA 94110

View Map

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