Free

Relationship Centered Communication Workshop 4/27/20

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Location

ZSFG Hospital and Trauma Center- Learning Center

1001 Potrero Avenue

Building 30, 2nd Floor- Room 3200

San Francisco, CA 94110

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Event description
Communication is the key to exceptional patient care.

About this Event

ACH delivers an evidence-based fundamental workshop that has been proven to enhance communication skills among clinicians and across healthcare teams

Relationship-centered communication skills lead to better outcomes for patients, clinicians, teams and health care institutions. The fundamental workshop centers around brief didactic presentations blended with live demonstrations, skills practice activities, guided feedback and coaching. Participants learn relationship-centered communication skills, which connect to core domains impacting patient experience measures of listening carefully, treating with courtesy and respect, and explaining things in a way that patients can understand.

This course, facilitated by peer ZSFG and DPH physicians, midwives, nurses and educators, will help enhance your fundamental communication skills, including the ability to:

  • Establish rapport and build trust quickly
  • Communicate in time pressured settings
  • Negotiate a shared agenda between patient and provider
  • Explicitly give patients and families a sense of being heard, validated and cared about In healthcare settings

This type of skill development has been shown to:

  • Improve provider experience with clinical work
  • Improve patient experience of care
  • Shorten the duration of clinical encounters
  • Decrease patient complaints, grievances and malpractice actions
  • Improve patient ability to follow through on the care plan

Here’s what colleagues are saying about the course:

“We see thoughtful and effective communication as a way to better patient care, patient understanding and compliance. Our SFGH residents and faculty took the RCC workshop and found it immensely useful, especially when we examined some highly charged patient-provider encounters and learned ways to communicate differently to reach our patients. The day was a great success. We plan to have all of our residents undergo the workshop.” Benjamin B. MD, MAS, FACS--- Zuckerberg SF General

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Date and Time

Location

ZSFG Hospital and Trauma Center- Learning Center

1001 Potrero Avenue

Building 30, 2nd Floor- Room 3200

San Francisco, CA 94110

View Map

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