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Relationship Centered Communication Workshop 3/20/2018

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Location

ZSFG - The Learning Center

1001 Potrero Ave. Bldg. 30, Second Floor, Suite 3200

San Francisco, CA 94110

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Communication is the key to exceptional patient care.


This course, facilitated by peer ZSFG and DPH physicians, midwives, and nurses, will help enhance your fundamental communication skills, including the ability to:

  • Establish rapport and build trust quickly

  • Communicate in time pressured settings

  • Negotiate a shared agenda between patient and provider

  • Explicitly give patients and families a sense of being heard, validated and cared about In healthcare settings

This type of skill development has been shown to:

  • Improve provider experience with clinical work

  • Improve patient experience of care

  • Shorten the duration of clinical encounters

  • Decrease patient complaints, grievances and malpractice actions

  • Improve patient ability to follow through on the care plan


Here’s what colleagues are saying about the course:

“We see thoughtful and effective communication as a way to better patient care, patient understanding and compliance. Our SFGH residents and faculty took the RCC workshop and found it immensely useful, especially when we examined some highly charged patient-provider encounters and learned ways to communicate differently to reach our patients. The day was a great success. We plan to have all of our residents undergo the workshop.” Benjamin B. MD, MAS, FACS--- Zuckerberg SF General

UCSF Provider Pre/Post Testimonials from November 2014 course:

http://cech.ucsf.edu/testimonials


This course curriculum comes from the American Academy on Communication in Healthcare (AACH) and is sponsored by ZSFG’s Department of Education and Training. For more than 30 years, the American Academy on Communication in Healthcare (AACH) has been at the forefront of research and teaching relationship-centered healthcare communication.



Date and Time

Location

ZSFG - The Learning Center

1001 Potrero Ave. Bldg. 30, Second Floor, Suite 3200

San Francisco, CA 94110

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