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Recruiting : Call Center Counselors

The Urban League of Greater Atlanta

Wednesday, August 6, 2014 at 7:00 PM - Friday, August 8, 2014 at 10:00 AM (PDT)

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Greetings ULGA Participant, 
 
 
If you are interested in an opportunity as Call Center Counselor for Maximus an agency contracted by the State of Georgia , I encourage you to submit your resume no later than August 8, 2014 by 10 am to aroberson@ulgatl.org . In addition, your resume should include relevant call center experience. YOU MUST MEET THE QUALIFICATIONS PER THE JOB DESCRIPTION TO BE CONSIDERED.  The anticipated start date for these positions will be September 8, 2014. 
 
Please review the attached job description before submitting your resume. Please submit your recent resume by using MAXIMUS as the subject line. 
 
If you are selected you will be contacted no later than Friday,August 8, 2014 close of business for an interview on Tuesday, August 12, 2014. The interview location will be disclosed if you are selected. Have a great day !!!!!!!!!!!!!

 

JOB DESCRIPTION

 

TITLE:  Counselor – Customer Service – (Agent)

 

POSITION CLASSIFICATION:  Non-Exempt 

POSITION REPORTS TO:  Lead - Call Center

 

EDUCATION/EXPERIENCE:  Associate’s degree or relevant years of experience preferred; High school diploma or GED required; two years of human services and or customer service experience and knowledge of the community to be served desirable; proficiency and understanding of personal computing sufficient to work effectively with reports ; data entry skillset is a must, 9,000-12,000KSP required; typing speed of 40+WPM required, proficiency in Word required; ability to deal effectively with enrollees and potential enrollees; ability to interact courteously and effectively with culturally diverse populations; strong organizational, written and verbal communication skills; ability to perform comfortably in a fast-paced, deadline-oriented work environment; ability to successfully execute many complex tasks simultaneously; and ability to work as a team member, as well as independently; bi-lingual capabilities a plus.  Training in Medicaid managed care, the Department of Health and Hospitals, Medicaid  and the individual managed care programs desired.  This training will be provided as needed.

 JOB DESCRIPTION:

 1.      Responds to incoming customer calls and assists enrollees in completing Medicaid eligibility renewal applications using the state’s online application system.

2.      Requires accurate keying of member’s information into the state’s database.

3.      Maintains updated knowledge of State of Georgia alternative Medicaid managed care program information, and policies and procedures and program changes.

4.      Remains courteous, helpful, and sensitive to consumer needs at all times.

5.      Remains unbiased and maintains consumer confidentiality.

6.      Raises issues of concern and/or problems to the attention of a Call Center Lead or Call Center Supervisor.

7.      Conducts research and follows up on problematic cases as needed.

8.      Performs other duties as may be assigned by management.

Have questions about Recruiting : Call Center Counselors? Contact The Urban League of Greater Atlanta

When

Wednesday, August 6, 2014 at 7:00 PM - Friday, August 8, 2014 at 10:00 AM (PDT)


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Organizer

The Urban League of Greater Atlanta

The Urban League of Greater Atlanta (ULGA)

Peachtree Center, International Tower

229 Peachtree Street NE, Suite 300

Atlanta, GA 30303-1600

Office: (404) 659.1150

Website:  www.ulgatl.org


For more than 90 years, the Urban League of Greater Atlanta (ULGA) has maintained a singular focus: Economic Empowerment. 

Economic empowerment is proven and tested as one of the most effective means of elevating the quality of life and access to education, jobs, housing, and business opportunities in historically underserved communities.

Our Mission Is...  to enable and empower African Americans and others in underserved urban communities to achieve their highest human potential and secure economic self-reliance, parity, power and civil rights.

Our Programs Are...  designed to delive practical, relevant and impactful solutions to empower individuals and families with the resources, skills and access they need to move up the economic ladder. 

By Focusing on Six Key Tenents that Empower People, We Achieve Economic Empowerment.

1.  Education and Job Skills Training

2.  Employment, Careers and Entrepreneurship

3.  Housing and Community Development

4.  Financial Literacy and Wealth Creation

5.  Youth Development and Empowerment

6.  Civic Engagement and Leadership

 

  Contact the Organizer
Recruiting : Call Center Counselors
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