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RECORDINGS for People Skills for UX

Rosenfeld Media

RECORDINGS for People Skills for UX

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People Skills for UX

The skills no one told you you needed.

How do we get better at understanding, collaborating with, and motivating the people who are integral to our efforts to make experiences better?

In People Skills for UX, our one-day virtual conference, we’ll explore four critical soft skills themes: listening, facilitation, negotiation, and leadership.

We’ll do it with a unique outside-in twist: pairing presentations by experts from outside the design world with responses from UX experts who are deeply in it.

UNLIMITED replays: Your ticket gives you access to all the day's speakers to listen at your convenience long after the conference ends.

Distributed teams: Each group ticket allows you to stream the conference in one conference room only. If you have a distributed team, be sure to buy tickets for each physical location. 


Agenda (all times EDT)

10-11:30am: Negotiation

10-10:45am: Michelle Katz, formerly VP of Business and Legal Affairs, Universal Studios New Media

10:45-11:15am: Harry Max, VP Product, AllClear ID

11:15-11:30am: Discussion

11:30-11:45am: Break

11:45am-1:15pm: Facilitation

11:45am-12:30pm: David Sibbet, President and Founder, The Grove Consultants International

12:30-1:00: Kevin M. Hoffman, author of Meeting Design (forthcoming)

1:00-1:15 Discussion

1:15-2:15 pm: Lunch break

2:15-3:45 pm: Listening

2:15-3:00pm: Julian Treasure, author of Sound Business and TED speaker

3:-3:30pm: Steve Portigal, author of Interviewing Users

3:30-3:45pm: Discussion

3:45-4:00pm: Break

4:00-5:30 pm: Leadership

4-4:45pm: Jennifer Pahlka, Founder and Executive Director, Code for America

4:45-5:15pm: Kim Goodwin, author of Designing for the Digital Age and VP of UX, PatientsLikeMe

5:15-5:30pm: Discussion


Skill 1: Negotiation

How can we negotiate the best deals–where both parties come out as "winners”?

Harry MaxMichelle Katz

Attorney Michelle Katz will help us better understand and play to our own strengths as negotiators, and understand the style and strengths of those we're negotiating with. Michelle has served as vice-president of business and legal affairs at Universal Studios and now teaches negotiation at California College of the Arts and Art Center College for Design. She'll be followed by UX industry veteran Harry Max, formerly VP of Product and Design at Rackspace and now with AllClear. Harry will discuss take-aways from Michelle's presentation, and add his own perspective on the role of negotiation in UX.


Skill 2: Facilitation

Statistics suggest that 37% of our time is spent in meetings—and it isn't exactly spent productively, much less enjoyably. What does it take to facilitate in ways that transform our meetings—and our organizations?

Kevin M. HoffmanDavid Sibbet

We'll get guidance from David Sibbet, a name long associated with innovative facilitation. Serial author and founder of The Grove Consultants International, David will present lessons gleaned from facilitating some of Silicon Valley's most important meetings. UX stalwart Kevin M. Hoffman—author of the forthcoming Meeting Design—will offer commentary on David's presentation and add some UX-specific advice and stories of his own.


Skill 3: Listening

Listening is one of the most critically important—and misunderstood—human skills. How can we listen more effectively to our colleagues and customers, better understand their motivations and environments, and align our work with their goals?

Steve PortigalJulian Treasure

Julian Treasure—former drummer, frequent TED speaker, and author of Sound Business—is fascinated by the sounds that surround us, and how we can interact with and learn from them. He'll describe how conscious listening can help us become people that others love speaking to. UX leader Steve Portigal—author of the seminal Interviewing Users—will comment on Julian's presentation and offer additional tips and guidance to help us become better listeners.


Skill 4: Leadership

Leadership is in flux. To success, leadership must come from all levels and rely on new approaches: modeling productive behaviors, working alongside their teams, inspiring possible futures, encouraging independence, and even celebrating mistakes.

Kim GoodwinJennifer Pahlka

We’ll learn about leadership from Jennifer Pahlka, founder and Executive Director of Code for America, and former Deputy CTO of the United States, where she helped jumpstart 18F and the US Digital Service. Jennifer will share lessons learned from her non-traditional path to leading in a variety of different settings: publishing, game development, events, associations, and government. Kim Goodwin, author of Designing for the Digital Age, will comment on Jennifer’s presentation and offer leadership guidance of her own, acquired in her years managing Cooper and developing leaders at Citrix and other clients.


Why Attend a Virtual Conference?

You should attend People Skills for UX because:

  • A virtual conference means no travel hassle!
  • Bring the experts live to your desktop!
  • Time spent on the road is better spent instead in the office or with family, friends!
  • Ask questions directly to the speakers!
  • You can watch the recordings whenever you want!


Technical Specifications

To attend People Skills for UX, you will need a modern web browser and a recent version of the Adobe Flash Player. Follow this link to run our system diagnostic (opens in a new window). It will let you know right away which plug-ins, if any, you will need to update before the event.



Rosenfeld Media brings you the best expertise in user experience design in the formats you need: books, public workshops, training, and consulting. More about Rosenfeld Media

Environments for Humans brings the experts to your desktop to go beyond Google searches and out-of-date tutorials. Each Summit is chock-full of focused, current content that is highly relevant to today's Web Designers and Developers. Attendees can participate in live chat with each other and with the presenters—all you need is a computer and an internet connection to attend. More about Environments for Humans



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Have questions about RECORDINGS for People Skills for UX? Contact Rosenfeld Media


Rosenfeld Media

Rosenfeld Media is a purveyor of fine user experience design expertise: books, consulting, and training.

We connect people interested in designing better user experiences with the best expertise available—in the formats that make the most sense, and in ways that demonstrate the value of UX.

As UX becomes mission critical for more industries, organizations, and people, we expect to be there—as a trusted source of really helpful, really valuable expertise that helps make sense of user experience design. Here are the ideas that are driving Rosenfeld Media:

We don’t publish books; we publish expertise.
We started with books, expanded to teaching and consulting, and continue to explore new ways to get you the best UX expertise. We’re format-agnostic; we just want to make sure you have what you need in the ways you need it.

We try to make sense of user experience.
User experience is an overwhelmingly large, dynamic field. Like you, we’re trying to make sense of it. Identifying experts and publishing a library of books is our effort to define user experience and make its incredible value more accessible for you.

We take our own advice.
We’re very serious about the experience we deliver to you—from our highly-rated customer service and award-winning book covers, to the value of our Twitter feed, and even the experience of the UX bookmobile we push around at conferences.

We want to be an indispensable part of the conversation.
The best outcomes are driven by discussion, not monologue. Regardless of its format, we strive to make our expertise generate momentum in the user experience community’s dialogue.

We do what we do by staying small and nimble.
What it means to be an expertise-centric business is different from what it was five years ago—and from what it will be in five years. We see ourselves as infrastructure—and just enough—to make sure the best UX expertise gets to market in the ways that make sense today.

We don’t do things a certain way because they’ve always been done that way.
It’s become incredibly easy and inexpensive for organizations to experiment, make mistakes, and learn from them. So there’s no excuse for being held hostage by legacy systems and thinking. We’ll keep trying out new ideas so we can do our best at providing UX expertise.

We’re truly convinced that good UX will make the world a better place.
User experience humanizes technology and information—and Rosenfeld Media helps people all over the world create better user experiences.


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