Skip Main Navigation
Page Content

Save This Event

Event Saved

Receptionists & Front of House - 'The Window to Your Business' - Full Day Training

World Class Service

Tuesday, September 12, 2017 from 9:00 AM to 4:30 PM (BST)

Receptionists & Front of House - 'The Window to Your...
Available Dates

Ticket Information

Ticket Type Sales End Price Fee VAT Quantity
Marketing Manchester Members Sep 12, 2017 £99.00 £5.94 £20.99
Non Members Sep 12, 2017 £135.00 £7.92 £28.58

Share Receptionists & Front of House - 'The Window to Your Business' - Full Day Training

Event Details

Summary

What helps your business stand out from the crowd?   The warm welcome and the fond farewell offer the best 'First and Lasting Impression' for your business

The Receptionist and Front of House Team are the face of your organisation and make a

huge impact on your business every day.

 

Successful Outcome:

  • Engaged team members
  • Excellent reputation in your industry
  • Repeat and loyal customers
  • Increased revenue for the business

This course is aimed at:.

New Receptionists/Front of House Team members who want to learn best practice Front of House skills, experienced team members who want to refresh their skills and temporary staff who support the role.

The course will be tailored around the delegates/business sectors attending.

Overview:

  • First and Lasting Impressions
  • Telephone manner and etiquette
  • Meeting and greeting visitors and customers
  • The importance your your 'environment' and responsibility
  • Multi-tasking
  • Communication and Customer Service Skills
  • Handling conflect - internal and external customers

Itinerary:

9.15am     Arrival for tea/coffee & pastries and welcome

9.30am    Start           

12.30       Lunch

4.30pm    Close

You will be provided with a work book from the training to take back into the workplace.

 

I look forward to meeting you.

Tracy Waddacor, Managing Director

World Class Service

 

Have questions about Receptionists & Front of House - 'The Window to Your Business' - Full Day Training? Contact World Class Service

Save This Event

Event Saved

When & Where


Jactin House, Suite B.06
24 Hood Street
Ancoats Urban Village
M4 5BW Manchester
United Kingdom

Tuesday, September 12, 2017 from 9:00 AM to 4:30 PM (BST)


  Add to my calendar

Organizer

World Class Service


         

 

Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.    

Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.

 

Details:

Mob:       07532386157

Web:       www.worldclassservice.co.uk

Twitter     @WorldClassWCS

LinkedIn: tracy-waddacor-mbifm

 

  Contact the Organizer
Receptionists & Front of House - 'The Window to Your Business' - Full Day Training
Things to do in Manchester Class Business

Please log in or sign up

In order to purchase these tickets in installments, you'll need an Eventbrite account. Log in or sign up for a free account to continue.