What helps your business stand out from the crowd? The warm welcome and the fond farewell offer the best 'First and Lasting Impression' for your business
The Receptionist and Front of House Team are the face of your organisation and make a
huge impact on your business every day.
This course is aimed at:.
New Receptionists/Front of House Team members who want to learn best practice Front of House skills, experienced team members who want to refresh their skills and temporary staff who support the role.
The course will be tailored around the delegates/business sectors attending.
9.15am Arrival for tea/coffee & pastries and welcome
You will be provided with a work book from the training to take back into the workplace.
I look forward to meeting you.
Tracy Waddacor, Managing Director
World Class Service
Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.
Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.
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