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Re-imagining Customer Service

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Imagine Monroe

50 West Main Street, Suite 1150

Rochester, NY 14614

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In this two-part seminar, our speaker Nate Gibbons will discuss rapidly changing consumer preferences and how they are causing many businesses to flounder in their customer service approach. We will challenge existing paradigms about customer service and discuss ways to deliver exceptional service in a digital age. Topics will include:

  • Re-framing the concept of customer service
  • Evolving consumer preferences around transparency
  • Earning trust despite growing skepticism among consumers
  • The blind spots in offering "customized solutions"
  • How new service models can reduce operational costs
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Location

Imagine Monroe

50 West Main Street, Suite 1150

Rochester, NY 14614

View Map

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