San Francisco, California
London, United Kingdom
Not so long ago when you wanted to get things done at work, you had secretaries and assistants to lend a helping hand (think copy machines, fax machines, sending out meeting notes by post, and on and on). In fact, we had lots and lots of people involved in all aspects of life, from the general store to the bank teller, from telephone operators to gas station attendants. These people barely exist anymore, having been largely replaced by 'more efficient' technology.
In this Design Talk we will delve into the core of what's wrong with many of the experiences that we all complain about as end-consumers and customers. But, more than a whining session, we'll talk about how you can avoid the same pitfalls you experience by changing the way you deliver your products and services to your customers.
Whether you're with a not-for-profit, a startup or Fortune 100 company, you'll benefit from joining our conversation about putting the human touch back into what you do.
About our speaker
Marc Bolick leads the US office of DesignThinkers Group. His passion is to help teams develop design thinking capabilities, paying particular attention to the human factors of trust, emotion and motivation. With over 20 years of experience in various aspects of product and service design, Marc has worked in a variety of sectors including medical devices, mobile & web applications, travel & leisure, financial services, and innovation consulting. He holds a B.S. in Mechanical Engeneering from Clemson University, and an MBA from Rotterdam School of Management.
Lunch is included! We will serve a selection of tasty lunch items suitable for all dietary preferences. Please let us know if you have any alergies so that we can accommodate your needs.
When & Where
DesignThinkers Group is a design-driven service innovation agency. Our goal is to help grow sustainable businesses based on a long-term, value-centered vision.
We believe in the importance of creative thinking, human-centered design, co-creating value and learning by doing. We facilitate and train multi-disciplinary client teams to strengthen their capability to innovate.
DesignThinkers Group is a network organization comprised of creative, multi-disciplinary teams who collaborate and share expertise around the globe.
Our US team is based in beautiful downtown Greenville, South Carolina, with associates and partner companies across the country.