Quality Statistics Refresher Class Series 2017, Module 2: 7 Classic Quality...

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Cause-and- effect diagram, check sheet, histogram, run chart, Pareto chart, scatter diagram, flowchart/process maps, affinity diagram,, force field analysis, tree diagrams, process decision program charts (PDPC), matrix diagrams, interrelationship diagraph, prioritization matrix, activity network

Instructors: Susan Schall, PhD, CQE, and Randy Ruffner, CQIA, CMQ/OE

Materials: Copies of the slides presented will be provided for each module, for no additional charge. The Quality Council of Indiana CQE Primer will be the main reference material used for the training. The Primer may be obtained directly from the Quality Council of Indiana @ http://www.qualitycouncil.com for $80. No Primers will be available for sale at the training.

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