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The Certified Process Professional
BPGroup Masterclass

CPP 18000 in 5 years

 

Pune Certified Process Professional®, January 24-25 2013 (2 days)

BPGroup (www.bpgroup.org)

Thursday, January 24, 2013 at 9:00 AM - Friday, January 25, 2013 at 5:00 PM (IST)

Pune Certified Process Professional®, January 24-25...

Ticket Information

Ticket Type Sales End Price Fee Quantity
Certified Process Professional® - Levels 1 & 2   more info Ended $450.00 $0.00

Event Details

The Certified Process Professional (CPP) Programme
(8 Levels) takes BPM Training to an entirely new level.


Learn and experience the most practical and successful method for business process management.  Become a Certified Process Professional®

CPP Level 1 & 2 - From Practitioner to Professional
This premier WORKSHOP is designed for those seeking advanced professional skills in process management, process improvement, process alignment and innovation.
These are the Outside-In Advanced BPM Methods and Techniques that Deliver!

  • Uncover Process Improvement opportunities in just hours
  • Identify Actions that will reduce process inefficiency by 30% to 60% within 90 days of deployment
  • Delight your Customers (making them your biggest advocates) through Successful Customer Outcomes
  • Innovate to compete, set the market trend and even dominate your industry
  • Release significant costs, improve revenues and enhance service immediately

The Certified Process Professional programme builds your professional competency in delivering these essential benefits in literally everything you do. Unleashing the power of process in your organisation today.


CONTENT

A dynamic and comprehensive approach to creating and managing enterprise processes that deliver sustained high performance, encompassing the full range of management systems and practices. Content based on the experiences of hundreds of companies and the BP Group (www.bpgroup.org) networks ongoing research.


WHO SHOULD ATTEND

Senior executives, operating managers, process owners, resource managers, members of process design teams and program management offices, business analysts, systems analysts, Six Sigma belted people, Lean experts, functional managers, key front-line personnel, and everyone else with a stake in getting the most out of business processes.


RESULTS

Course attendees will learn how to:

  • exploit process management for triple crown* benefits with sustained high performance
  • develop performance metrics for end-to-end processes
  • link processes to enterprise business goal
  • coach and align people for performance and process management
  • improve business performance immediately (15-40% within 90 days) and
  • establish a method to sustain continuous improvement (ongoing annual improvements 15-40%)
  • achieve the tactical and strategic payoffs of process

*triple crown = reducing costs, enhancing service and improving revenues at the same time

WHAT YOU GET

  • Hands-on instructor-led WORKSHOP by world recognized Coach
  • All Materials electronically (for your own internal use) and online support
  • SIX BPM Toolkits (comprehensive templates and resources) to ‘take away’
  • Certification as a Certified Process Professional (CPP) Levels 1 , 2 and 3 (practitioner, professional and master)
  • CEMMethod(tm) and the associated SIX toolkits. 12 months license for distribution and updates
  • Membership in the world’s premier Process & Professional business club
  • Unique one to one telephone support (dedicated telephone number)
  • Simply the most ADVANCED TECHNIQUE for process improvement; typically producing extraordinary improvement results on processes in LESS THAN 90 DAYS

 

FROM PRACTITIONER TO PROFESSIONAL

LEVEL ONE – Introduction to Advanced Business Process Management – Process Optimization

Learn to Apply process diagnostics to existing processes, calculate causes of work and points of failure, and identify actions that can be taken to improve them. Develop a structured approach accessible by everyone in the organisation to enable immediate and significant performance improvements. Create a sustainable operational and strategic method suitable for both dramatic and steady state improvements.

  • Apply process diagnostics to any existing process or service.
  • Understand and identify moments of truth, breakpoints and business rules
  • Determine the magnitude of the points of failure performance factor and causes of work performance factor of the process.
  • Calculate the points of failure causes of work performance factors then graph it on the maturity scales.
  • Identify actions that can be taken to improve the process.
  • Identify actions that will significantly reduce the process points of failure and causes of work of the process.
  • Identify actions that can be completed in less than 90 days (often much less).
  • Analyze the benefits versus cost (resource/time/degree of change) for each action
  • Clearly identify “low hanging fruit” – actions that require minimal investment versus return
  • Apply process diagnostics to a customer focused (SCO) process.
  • Determine the points of failure performance and causes of work performance process factors.
  • Conduct the risk assessment on the business and customer including
  • Identify actions that can be taken to improve the process.
  • Review the various techniques and approaches to improving process (useful internal materials), and
  • Understand and apply the Customer Expectation Management Method (CEMMethod) as an Advanced Process Management approach 


LEVEL TWO – Advanced Business Process Management – Process Alignment to Successful Outcomes

Develop the insights and techniques to align all processes with successful outcomes, and in doing so create the capability for the organisation to win the triple crown i.e. reduce costs, improve revenue and enhance service. Go beyond the triple crown into the Fourth Wave of BPM to way exceed the benefits derived from 3rd Wave approaches such as Six Sigma and Lean. Create the ‘game plan’ that reaches and convinces the Lead team for immediate success.

  • Understand the concept of Successful Customer Outcomes and review recent case studies of global champions.
  • Define Successful Customer Outcomes for any process, product or service.
  • Create the 7 step action plan for crafting Successful Customer Outcomes.
  • Develop the SCO mind map for any process, product or service.
  • Understand the substantive difference between customer wants, desires and needs.
  • Learn how to identify clearly customer needs and expectations (even when the customer doesn’t know it themselves)
  • Understand Current and Future State Process Models
  • Develop a Current State Process Model – individual, team and enterprise wide.
  • Utilise CPP Level One skills (learned on Day 1) in conjunction with the Customer Expectation Management Method (CEMM) and the Advanced Process Management approach to analyse the Current State Model
  • Assess the Risk factors (organisation and customer) identified in Current State Modelling
  • Develop the Risk Assessment Profile against a matrix of the 8 key factors that drive performance improvement
  • Prepare a Risk Assessment Profile that informs the Future State
  • Develop and substantiate an Action Plan to mitigate risks 

 


TESTIMONIALS

...you've fundamentally changed the way I think about every process.
And inspired me to try Outside-In (OI) in all walks of life.
The first two levels should be included in educational curriculums (yes, even at the junior levels).
If everyone started applying OI, the world would be... where it should be.
Mahesh Mirchandani, CEO at BhumiTech

If you are looking to improve your own professional skills in business process management and
business process improvement, then I would recommend the Advanced Business Process Methods and
Techniques of the Business Process Professional programme by BP Group.
Stephen Nicholson, Certified Process Professional – Master, BPM Systems (see blog)

Excellent presentation, clear and concise. Absolutely Gripping
Devendra Maisnam , Business Analyst, National E-Health Transition Authority

"Thanks for what were excellent sessions last week.
I still find it incredible that in this conventional information and process rich world we live in
that we can look at what we do in a slightly different but totally logical way and the picture changes dramatically."
Charles Bennett, Managing Partner & Project Director at IBS Publishing

"Thanks to you for a fantastic mentoring programme … I am an Outside-In fan now !"
Jimmy Cuadra, Director Information Management, Akzo Nobel Paints, SIngapore

"I was struck with awe on the versatile yet practical experience that you shared.
Thanks for the wonderful session on CPP this week"
Syed Raashid, Specialist, RasGas Co Ltd. UAE

"Thanks again for the fantastic course and insights you provided."
Sean Schurmann,
Business Process Architect, Queensland Building Services Authority, Australia.

"Just a short note to say thanks again for the course. It was a truly mind blowing experience and I will never think about process the same way again."
Craig Reid, Senior Business Analyst, Gen-I

"I wanted to tell you how much I enjoyed the book! It really helped tie together various concepts and practices I have been evolving towards over a number of years, crystallizing them into a simple but powerful framework."
Steve Melville, Director, Sun Microsystems, USA.

"I would like to thank you for a wonderful experience for me to know the nuances of ABPM. Taking us to a new level on how to view processes & implement by way of sharing your wealth of experience and enlightening us with the case studies & exercises."
Director Quality Management Group, 3i Infotech Ltd., India

"Exceptional and life transforming. This training should be on every corporate agenda"
CIO Pharmaceutical, Florida

"Simple and different concepts which is path breaking and easy to understand and deploy" Director Business Consulting, Chennai
"Excellent - he is a very good leader"
Senior Quality Analyst, AEC, Saudi Arabia

"I want to thank you for the great content and coaching that you provided, the concepts resonated even more clearly when presented with your enthusiasm and experience."
Director, H&R Block, USA

"I really enjoyed last week and really learned a lot. I feel I had a Eureka moment yesterday when the whole process diagnostics suddenly clicked into place. I remember you saying that once you grasp this then you will never look at processes in any other way. I am now actively evangelizing the CEM approach with our team.
Senior Analyst, Investment Bank, London

“Steve led the best training sessions I have ever taken in my 20+ years as a professional. After those sessions I was able to have immediate impact on my organization. Steve is a very sharp, personable, interesting individual, and a real pleasure to work with. I continue to remain in regular contact with Steve and consider him an invaluable resource on BPM and on change management in general.”
Mark Barnett , Director of Global Process Practice , ACN, Inc.

“Steve is an inspiring global thought leader in the Business Process Management (BPM) space. He is a creative visionary, working on the edge of breakthrough business change."
Kenneth Mortimer, Principal , MBA & Associates Ltd

"Having had a chance to read through all of the delegate feedback forms in full it has become apparent that your workshops in particular were amongst the most well regarded, so thank you once more."
VP EMEA GDS International

"I took BPM training back in December, and Steve Towers was the instructor. The training was simply fantastic, because Steve has that rare ability to connect with his trainees. Not only did I walk away from the training with a new perspective on Business Process Management, but I walked away with an invaluable analysis tool."
Senior Systems Analyst, Barclays Bank

"We have collated the scores from the event and you came out as the most highly regarded."
Conference Producer, IIR International

"Excellent, owned the knowledge, made the presentations fun, wealth of knowledge and practical examples. Upbeat, well paced."
Booz Allen Hamilton, Washington

"Steve presents the whole arena of transformation in a lucid and pragmatic way. I can not overstate how much these insights and profound new understanding will change our organization and its approach to the market. You want my endorsement? You get it a gazillion times over. Thanks."
COO, Fortune 500 Company, Washington DC

“You are the tops! Everyone in the field should be exposed to the techniques experienced in this course.”
Director - Process Management

"...was so helpful. The ability of asking questions/having discussion after the days end was extremely good. I really appreciated the professional approach"
Telco Director, now CIO of CEU , Hungary

“Steve is a true guru and mentor in the field of Business Process Management. What I've learnt from Steve and The BP Group in a short space of time has greatly benefited my understanding of advanced process management. Always accessible for advice, always campaigning to change how organisations view how they operate, Steve is a real asset to the BPM community and long may it continue.”
Theo Priestley, Head of Business Process Management , Psingularity

“Steve is one of the most tireless leaders in the field of business process management. While there are lots of technical folks and vested interests in the field, Steve's leadership rises above the crowd. As co-founder of the not-for-profit Business Process Group, Steve has traveled the world spreading the BPM message to business leaders and front-line workers, alike.”
Peter Fingar, Industry Guru and author of many top selling Business books


“Transforming the planet , one person, one process, one organisation at a time”

Example Clients

Accenture
AEC - Kingdom Saudi Arabia
African Development Bank
Allied Pickfords
Altera Corporation
Allstate Insurance
Amadeus Services
Amgen
ARAMCO
AstraZeneca
AXA
Bank of Ireland
Bank of Ireland Life
Bank of Scotland
Barclays Bank
BizAgi
Boeing
Booz Allen Hamilton
Bristol-Myers Squibb
Britannic Insurance
BT
BUPA
Cable & Wireless
Cahoot
Capital One
Catalyst
Citibank
Citigroup
Compassion International
Cornhill Insurance
CSC
DaimlerChrysler FS
DOD
DHL
EDS
Egg (Internet Bank)
Eli Lilly
ESCOM
FileNet
Frontrange Solutions
Gemserv
Goldman Sachs
Hallmark Cards
Hitachi Consulting
HBOS

IDS Scheer
IQPC
Kainos Software
Kingfisher
KPMG
Lloyds TSB

MARS
Middlesex Mutual
Mortoff (Hungary)

National Audit Office
National Grid
Nationwide
Nature Conservancy
Naval Postgraduate School
Office of the Deputy Prime Minister
OGE Electric
Ogimatech
Price Waterhouse Coopers
Prudential
PTC
Riyad Bank
Roche Pharma
Royal Bank of Canada
Rulesware Inc.
Sanctuary Housing
Service Petrolier Schlumberger
7-Eleven
Shell SKB
Smiths Aerospace
Sonae Industries
South West Airlines
Sun Microsystems
Tesoro Corporation
TIBCO
Retailers (on non disclosure)
University of Arkansas
University of Phoenix
Various Utilities (US & UK)
Virgin Group
Vodafone
Wells Fargo
Workers Compensation Board
- Alberta
Zurich International

   

We are sometimes asked about the small print: Here it is just in case.

The smallprint:

BP Group reserves the right to postpone or cancel an event, to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. No refunds will be available for cancellations or postponements.
paris

BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.

 
Copyright 1992-2013 The BPGroup
Have questions about Pune Certified Process Professional®, January 24-25 2013 (2 days)? Contact BPGroup (www.bpgroup.org)

When & Where


Central



Thursday, January 24, 2013 at 9:00 AM - Friday, January 25, 2013 at 5:00 PM (IST)


  Add to my calendar

Organizer

BPGroup (www.bpgroup.org)

 



 


Your hosts are the www.BPGroup.org & its Associates & Partners including the PEX Network, CX Network, The Experience Manager, Calcon, IQ Group, Marcus Evans, NASSCOM, Compass Business Club, PMI, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), OMG, Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (International Standard for Lean Six Sigma), i-Nexus, British Chamber of Commerce

The BPG is a not for profit, vendor-independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 1200 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.

The mission of The BPG is to engage in activities that promote the practice of business process transformation and change for business benefit.

Through education and networking, the BPG continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Customer Centricity, Outside-In, Business Process Management and the CEMMethod.



Orlando, USA January 2020 - https://www.opexweek.com/

IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia


IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia 


The Experience Manager (TEM) is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally TEM is a global partner for the Certified Process Professional® initiative.

Rockstar.cx is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally, Rockstar.cx is a global partner for the Certified Process Professional® initiative.



ACE

ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement

 

IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa


imendos is an Accredited partner of the BP Group Certified Process Professional® and the Accredited CX Masters® program in Europe


Silver Dart Group is a BP Group partner

Silver Dart Group is an Accredited partner of the
BP Group Certified Process Professional® program in North America

  Innovate by Design is a BP Group partner

Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide


NASSCOM is an Accredited partner of the BP Group


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Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia

  BIS Group BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe  

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Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in
South East Asia

 

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Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America

  TechLog IT
TechLog IT is an Accredited partner of the BP Group Certified Process Professional® program in India  


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ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa

TAM is an Accredited partner of the BP Group Certified Process Professional® program in the GGC region

  .

ebtrac is an Accredited partner of the BP Group
Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC

 

London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide.


 


City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program

 

.

ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America

 

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Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America

 

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Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide

 

Towers Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide


The CEMMethod underpins the CX transformation - see more at https://www.cemmethod.com

  Contact the Organizer

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