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Pulse 2013 | Four Seasons Hotel San Francisco


Thursday, May 30, 2013 from 9:00 AM to 6:30 PM (PDT)

Registration Information

Registration Type Sales End Price Fee Quantity
Early Bird Pass Ended $195.00 $0.00
Full Pass Ended $295.00 $0.00

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Event Details

What We're Covering

Over the last decade, B2B companies have leveraged data, analytics and automation to dramatically accelerate customer acquisition efforts from marketing through sales.  But since so many companies now depend on subscription, transaction or other forms of ongoing revenue, customer acquisition is just the beginning of the story.  

Why Attend

At Pulse 2013, is bringing together the industry's leading innovators in cloud computing, SaaS, software, advertising and other B2B products and services to discuss Customer Success strategies that can help companies proactively manage retention, reduce churn and identify upsell opportunities within the customer base.

  • Hear from leading CEOs, CFOs and investors on how Customer Success fits into company value creation.
  • See Customer Success and Sales execs at high-growth companies present case studies about managing Customer Success teams, reducing churn, leveraging surveys and driving up-sell.
  • Network with peer CEOs, VPs of Customer Success and Sales and Customer Success Managers at other innovative companies. 
Who Will Be There

Over 200 executives from industry leading organizations will share best practices on developing a customer-centric culture across the entire organization, and how their companies are organizing, planning, staffing, training, analyzing, cost justifying and automating Customer Success efforts.

Announced Speakers:

  • Geoffrey Moore, Author of Crossing the Chasm
  • Aaron Levie, CEO at Box
  • Dan Steinman, Chief Customer Officer at Gainsight
  • Bernie Kassar, VP Customer Success at Xactly
  • Kathy Lord, VP Sales and Customer Success at Intaact
  • Tien Tzuo, CEO at Zuora
  • Lori Wright, VP eCommerce Retention at Symantec
  • Roger Lee, Partner at Battery Ventures
  • Chris Cabrera, CEO at Xactly
  • Nick Mehta, CEO at Gainsight
  • Aaref Hilaly, Partner at Sequoia Capital
  • Dr. Fred Van Bennekom, Customer Feedback Architect
  • Byron Deeter, Partner at Bessemer Venture Partners
  • Kia Puhm, VP Customer Success at Oracle Eloqua
  • Neeracha Taychakhoonavudh, SVP Distribution Chief of Staff at
  • Bill Binch, SVP Sales at Marketo
  • Abhay Rajaram, VP Customer Success at YouSendIt
  • Amanda Schmidt, Senior Director of Customer Success at Marketo
  • Jon Herstein, VP Customer Success at Box
  • Eitan Saban, VP Head of Client Success at Adobe Echosign
  • Mikael Blaisdell, Customer Relationship Architect
  • Ping Li, General Partner at Accel Partners
  • Greg Higham, CIO at Marketo
  • Laura Lederman, Principal at William Blair
  • Anjanette Hill-Mendoza, Director, Customer Engagement at YouSendIt
  • Jeff Kaplan, Managing Director at THINKstrategies
  • Lincoln Murphy, Principal at Sixteen Ventures
  • Mike Rutz, VP of Sales at Angie's List
  • Bruce Felt, Former CFO at SuccessFactors
  • Bryan Plaster, Director of Customer Success at Informatica Cloud
  • Chad Horenfeldt, Director of Customer Operations at Influitive
  • Chris Stewart, AVP, Global Client Success Services at Cornerstone OnDemand
  • Catherine Blackmore, VP Account Management at Badgeville
  • Leon Drozdowski, VP Services and Customer Success at InsideView
  • Umberto Miletti, CEO and Founder at InsideView
  • Jason Lemkin, Entrepreneur and Founder at EchoSign
  • Rhianna Collier, VP Software Division at SIIA
  • Alvin Begun, Owner at Begun Consulting
  • Michael Copeland, Senior Editor at Wired
When and Where is Pulse

We hope that you'll join us on Thursday, May 30th at the Four Seasons Hotel in San Francisco, California from 9:00 AM to 6:30 PM and help define the future of this developing industry.

Have questions about Pulse 2013 | Four Seasons Hotel San Francisco? Contact Gainsight

When & Where

Four Seasons Hotel San Francisco
757 Market Street
San Francisco, CA 94103

Thursday, May 30, 2013 from 9:00 AM to 6:30 PM (PDT)

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Gainsight, the first and only complete Customer Success solution, helps businesses grow faster by reducing churn, increasing upsell, and driving customer advocacy. The company’s SaaS solution is 100% Salesforce native and uses predictive analytics to drive revenue from sales, usage, support, survey and other sources of external customer data. In this way, Gainsight provides a 360° view of customers and drives retention across Customer Success, sales, marketing, executive and product management. Learn how leading companies like Angie’s List, Castlight Health, Marketo and Informatica use Gainsight to help their customers succeed at

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