Learning Objectives

By attending this seminar, you will:

• Understand the complexities of working with KPIs and learn how to address them
• Develop a working knowledge of the Key Performance Indicators (KPI) Management Framework
• Convert your own KPIs into a balanced scorecard system to measure performance
• Learn how KPIs and balanced scorecard systems are being used by organizations to improve their performance
• Use KPIs to tackle some of the stumbling blocks which demotivate their team