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ProductStack PDX: Aligning Product Strategy with Customer Feedback

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Vacasa

926 Northwest 13th Avenue

#200

Portland, OR 97209

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Join Product leaders and experts for a lively panel discussion about how to incorporate customer feedback to make products your customers love and deliver a better overall customer experience. We'll share best practices from industry leaders and give attendees a chance to ask their questions as well!

The evening will be hosted at Vacasa’s office in the Pearl and emceed by the unofficial Godfather of Portland Tech, founder of Silicon Florist, cofounder of Portland Incubator Experiment, cofounder of Oregon Story Board, cofounder of TechfestNW, Rick Turoczy. He’ll moderate a panel discussion with Patrick Lightbody, SVP of Product Management at Delphix, Heather Knight of Airbnb, Pat Cheung, Co-Founder and Head of Product at SilverSheet, Greg Goodman, CEO of ProductPlan, Dan Podsedly, VP of Pivotal Tracker, and Kevin Steigerwald, CPO of Notion.

The event is co-sponsored by our friends at PDX Customer Success and Support Driven - the community of 2000+ folks that care deeply about support.


AGENDA

  • 5:30 Arrive

  • 6:00 Panel Discussion: How Product can leverage Support to build better products

  • 6:40 Q&A

  • 7:00 Networking, Food, and Drinks


ABOUT THE PANEL

PATRICK LIGHTBODY

Patrick is currently SVP of Product Manager at Delphix, which accelerates digital initiatives by eliminating the "data friction" that is increasingly felt between the increasing demands of data consumers (Dev, Test, Analysts, etc) and the overwhelmed data operators that support them (DBAs, InfoSec, central IT). Formerly, he was SVP of Product at New Relic. He also founded two companies in the website testing space, one acquired by Gomez and the other acquired by Neustar. In addition to his entrepreneurial tendencies, he's also a frequent contributor to open-source software, particularly in the areas of Java web development and open-source QA automation technologies.

HEATHER KNIGHT

Heather is a former healthcare worker turned techie. She started out on the Customer Experience at Airbnb and is currently on the Business Travel Team as an Account Coordinator for Enterprise-level companies. She has developed a deep interest in product development and was part of a beta test group for a new internal product that was recently released into the wild. When Heather is not working, she's learning how to code at Alchemy Labs part time program in the evenings. In her not so free time, she's also the Portland City co-director of Lesbians Who Tech. Someday soon, when code school is finished, she hopes to resume her hiking, backpacking and international travel addictions.

PAT CHEUNG

Pat is currently co-founder and Head of Product at Silversheet, building and designing products to make healthcare management more efficient. He is also a serial entrepreneur, serving as a founder of five unique product offerings in industries as diverse as product management, healthcare management, web design consulting. He is also a community organizer, currently running the local community Startup PDX and founding Office and Company, a coworking space in Pasadena.

GREG GOODMAN

Greg Goodman is the co-founder and CEO of ProductPlan. He has a passion for building products and companies. He was the founder of Miramar Systems, which was acquired by Computer Associates and has advised and invested in numerous technology startups including AppFolio, RightScale, HGData and Apeel Sciences. He has degrees in Computer Science and Business Economics from UC Santa Barbara.

DAN PODSEDLY

Dan Podsedly is a Pivotal Labs VP and the General Manager of Pivotal Tracker, the popular project collaboration tool for modern software teams. Dan has been with Pivotal Labs since their nascent days in the mid-2000s, and has experience in every aspect of software development, including engineering, product management, and UX design.

KEVIN STEIGERWALD

Full-stack product designer with over 10 years of experience designing, researching, marketing, planning, and building products. From package design in big-box retailers to indie games in the App Store, my passion is for designing experiences that make our lives easier and more enjoyable. I believe pies are for dessert not for charts, tortillas make the best utensil, and the iPhone 4 is the proper screen size for a phone.


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Date and Time

Location

Vacasa

926 Northwest 13th Avenue

#200

Portland, OR 97209

View Map

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