Problem Solving & Decision Making

The ability to identify the problem, pinpoint the true cause and identify a workable solution is essential for personal, professional, and organizational success. This virtual course is designed to help you strengthen your problem solving capabilities by increasing your innovative thinking, enhance your team’s collaboration, and provide you with a tactical five-step problem solving process.

Course Objectives:

• Define your role in problem solving
• Apply a five-step problem solving process to a real-life work problem
• Utilize tools and strategies to effectively problem solve & make decisions
• Brainstorm on creating effective problem statements, solutions and action items

Sample content through interactive activities and conversations includes:

• Compare effective & non-effective problem statements and write a clear statement for their problem
• Work in breakout groups with peers to determine a problem statement for a scenario
• Identify causes of problems and apply the Fishbone Diagram to determine causes of their problem
• Utilize brainstorming to create possible solutions Explore decision making approaches and collaborate with peers on helpful decision-making strategies
• Work with peer groups to gain ideas on how to refine a problem statement, select causes, or create new solutions to a work-related problem
• Action planning to enhance problem solving and decision making techniques moving forward

Don't miss this opportunity to experience Problem Solving & Decision Making!