(Training also provided on-site)
Learn how to turn a quality problem into an opportunity, assess process and system risk and proactively react before other problems are realized. Learn the best practices to immediately address quality failures, external and internal. Define the 8D process to be followed, the method of displaying important information as a visual tool, and supporting status at a glance.Learn to utilize discipline when responding to issues through a systematic approach.
Case: Participants will conduct a root cause analysis using problem-solving tools presented and demonstrated in this session. Both internal and external field failure, customer complaints is introduced. Teams use these tools to identify, analyze and determine root cause and ultimately solve the issues. Understanding is gained through practical, hands-on exercises using common measurement gauges. Problems are introduced to demonstrate the typical formats for reporting the findings, applying solutions, corrections and improvements.
When & Where
L. Louis Garrett
President: NEXUS GSN / Founder SDI, Louis graduated from Prairie View A & M University in 1983 (Summa Cum Laude) with a Bachelor's Degree in Industrial Engineering Technology.Over 30+ years experience in lean manufacturing, quality controls, advanced quality program launch and training.
June 1984 L. Louis Garrett began his career with General Motors Corporation. He held various positions; Supervisor of Production, Statistical Process Control Coordinator, Reliability Engineer/Lean Manufacturing Administrator, General Supervisor of Production/Reliability, Quality Manager at Flint Metal Fabricating, and Quality Director of Pontiac East Truck Assembly during GM’s GMT800 launch (Chevolet Silverado & Serria). Louis later attended Central Michigan University for his Master of Science in Administration Degree.
Louis was certified in 1988 by the American Society for Quality (ASQ) as a Quality Engineer and Quality Auditor, from 1988 to 1999, Louis was trained by, Dorian & Peter Shainin, J. M. Juran, Merle Noates. He was trained on; W. E. Deming, Taiichi Ohno, Shigeo Shingo, Seiichi Nakajima, Kaoru Ishikawa, Richard Levin, Genichi Taguchi and other techniques.
In June of 1999, after 15 successful years with GM, he formed GCC-Quality Engineering Services LLC with a focus on supplier development. Mr. Garrett has successfully worked with hundreds of Tier II automotive supplies and over sixty two automotive Tier I suppliers. He has serviced and coordinated hundreds of APQP program launches that impact General Motors Corp, Chrysler, Ford, BMW, and Mazda, covering the United States, Canada, EU, Germany, Africa, Mexico, South Korea and Brazil. In 2008 the economy and the automotive industry worldwide stalled and started to decline. Mr. Garrett said, he will never forget and will always keep it as a reminder, "nothing is always".
In February of 2008, he formed NEXUS GLOBAL SUPPLY CHAIN NETWORK, INC a network of over 40 companies into seven strategic business units with $13.2M in new, network contracts. One of the seven SBUs, NEXUS QUALITY SYSTEM DEVELOPMENT GROUP, LLC (The Supplier Development Institute) his family owned and operated enterprise built on dependability, integrity, resolve, integration and pragmatic quality management services.
His Motto: Quality Management systems have not significantly changed since 1941. Learn the quality fundamentals and define your QMS. If you dont, others will define it for you.
His belief: "A company exists to solve problems for its customers and the community at-large, focus on that one thing and you will be successful and a good steward"
Louis is married, wife in graduate school, with a daughter in undergrad and he enjoys the history channel