As a practice manager, staff issues almost certainly consume more of your time than they should – and much more than you would like. When you bring a group of people together, it is inevitable that they won’t always get along and that some of their performance and behaviour will be below your expectations. Your success as a practice manager depends on your ability to respond effectively.
If they aren’t dealt with, these issues have the potential to undermine performance, create conflict, frustrate team members and compromise patient outcomes.
The key topics we will be covering
This course will cover specific strategies and approaches to lift every team member’s performance to the required level.
- How does a practice manager become a practice leader?
- The three critical focuses for all practice managers
- Three key behaviours that create leadership in the practice
- How does your leadership style impact the performance and motivation of your people?
- Strategies for dealing with poor performance and poor behaviour
- The three outcomes of performance management – and the one you can’t accept
- Increasing the commitment and engagement of your people
- Three option when the team is in conflict
- Conflict styles and strategies
- Helping diverse personalities get along
- Leading people you don’t like
This course is designed for current and emerging practice managers
Our experience working with hundreds of practice managers have made it clear: whether you have been a practice manager for 20 years or 20 minutes, managing poor performance, dealing with poor behaviour and resolving conflict are among the greatest challenges.
This course will be ideal for you as the practice manager and for anyone in your team who acts as your 2IC or who aspires to be a practice manager