San Francisco, California
London, United Kingdom
Why practical empathy?
The saying goes, “to walk in someone’s shoes is to understand her.” What most people miss is that there is no way to walk in someone’s shoes if you don’t know what that person is thinking or feeling. Instead, you make assumptions and let those assumptions guide your behavior and decisions. Worse, you don’t realize you’re doing it, which makes assumptions pernicious.
What if you could become more skillful at recognizing and dispelling your assumptions? What if you could gather reliable understanding about how another person reasons, in order to have smoother collaboration and richer creative ideas?
Puget Sound SIGCHI is pleased to bring Indi Young to Seattle for a full-day workshop to heighten our skills in collaboration and developing our creativity.
What the workshop is about
Join us for a day of becoming aware of your assumptions and learning what cognitive empathy can mean for your work. Try out a new, deeper kind of listening, which forms the root of cognitive empathy, and apply it within your organization.
Cognitive empathy is about having a curious mindset, interested in understanding how another person reasons. This workshop is not about team-building, conflict-resolution, or culture change. There is no group-sharing. It is about practical abilities that you can develop as a part of your own skillset.
You’ll be cultivating abilities that can ultimately bring about a new way of collaborating within your organization. These skills will also allow you to reframe the way you solve problems for people. When you feed your creative mind with knowledge that reaches beyond the boundaries of your existing thinking, the ideas that bubble up in your creative moments are richer and can influence your organization in a positive direction.
What you will take home
In this workshop you will develop:
- The ability to begin recognizing assumptions and investigating them
- A personal method to practice deep listening
- An approach for enriching your creative ideas
- Techniques to pave the way for better collaboration at work
- Clarity and vocabulary to get buy-in from stakeholders, clients, directors, internal and external teams
About Indi Young
Indi Young is an expert consultant in user experience, offering her expertise in research, strategy, and redesign to organizations around the world. She focuses on helping engineers and designers tackle the hardest problems of understanding the people they're supporting. She has helped with the front-end to physical products and services, and specializes in digital services, process design, and content strategy.
In 2001 Indi was one of the founders of the user experience agency, Adaptive Path, which continues to provide leadership for the user experience field. Indi has authored two books on the topic of design strategy, published by Rosenfeld Media in 2008 and 2014, Mental Model Diagrams and Practical Empathy. She has written articles for UXmas, A List Apart, Johnny Holland, and Scroll Magazine. She collaborated with cartoonist and desginer Brad Colbow on comics for Smashing Magazine and ThinkVitamin. She wrote the foreward to the book UX Design for Startups. Indi blogs at indiyoung.com.
Indi has presented about empathy and user experience strategy at more than 35 conferences and local meetings. Her slide decks are available on Slideshare. She has taught workshops in collaboration with Rosenfeld Media, Adaptive Path, Cooper, and ClearLeft. Webinars are available for instant coaching from User Interface Engineering, Rosenfeld Media, and UX Marathon. Indi is considered one of the pioneers and mentors of the user experience field.
When & Where
Puget Sound SIGCHI
Puget Sound SIGCHI is a chapter of ACM SIGCHI. ACM is the world’s largest educational and scientific computing society. SIGCHI (Special Interest Group in Computer Human Interaction) is the premier international society for professionals, academics and students who are interested in human-technology & human-computer interaction (HCI).
Puget Sound SIGCHI hosts monthly meetings with talks on topics related to User Research and Experience Design. Our meetings are open to everyone, from students starting out in the field to seasoned professionals. Join us!