NO REFUNDS | ALL SALES FINAL UNDER 18 MUST BE ACCOMPANIED BY A PARENT OR GUARDIAN Purchasers will receive an email from Warner Music Group approximately 5-7 days before the performance date with instructions regarding the fulfillment of the VIP package items and additional details regarding day of show information. All VIP packages are NON-TRANSFERABLE; NO WILL CALL NAME CHANGES WILL BE PERMITTED UNDER ANY CIRCUMSTANCES. VIP package purchasers may be required to arrive at least 1-2 hours before show time. All pre-show programs and times may vary date-to-date and are subject to modification at any time for any reason. At Warner Music’s discretion, VIP package merchandise will either be shipped directly to the address provided at purchase (alternate shipping addresses are not permitted) or available for pick-up the night of the show. If shipped, delivery of such merchandise may occur after the event date. Merchandise is not needed for entry to the show. By purchasing a VIP package, you will not gain or be authorized access into any venue specific VIP or backstage areas. No parental escorts without their own package purchased will be permitted. Tickets: After completing your purchase on Eventbrite, you will receive an email confirmation with your attached PDF ticket(s). You MUST print and bring your PDF tickets AND VALID PHOTO IDENTIFICATION to be admitted for the event. You may download the Eventbrite app and show your ticket on your mobile device for entry in lieu of printing. Ticket Reminder: To ensure your satisfaction, The Orpheum cannot guarantee tickets purchased from unauthorized third party resellers (individuals or brokers). The Orpheum recommends that you purchase tickets directly through www.theorpheum.com, eventbrite.com, or our authorized partners. Do not purchase from scalper sites!!! Please do not post a photo of your ticket publicly in order to avoid the potential risk of a stolen bar code. Tickets are treated like cash and cannot be replaced if lost or stolen. The Orpheum | Ticket Transfer Policy: You may NOT gain entry to the event if your name is not on your ticket. The Orpheum is not responsible if ticket(s) cannot be scanned and the order is under a different name than the person presenting the ticket. The purchasing credit or debit card must be made available to guarantee entry. The Orpheum reserves the right to cancel or refund any and all tickets flagged as or identified as fraudulent or purchased with the specific intent to make available on secondary seller (scalper) markets. DON'T DO IT!!!