Personal Safety and Effective Communication with Angry Residents (Columbus1...

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Opportunities for Ohioans with Disabilities (OOD)

150 Campus View Drive

Columbus, OH 43235

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This Personal Safety and Effective Communication training will help operators, managers and staff be better prepared to deal with personal safety issues, increase staff confidence as the result of having more choices in dealing with safety issues at work and increase moral all leading to a reduced number of incidents and increase in staff performance.

The objectives for this training include:

  • Increase staff skills in recognizing potentially threatening or dangerous situations.
  • Increase staff skills in maintaining productive and safe interactions with residents and others they may have contact with.
  • Provide staff with more choices in dealing with challenging situations.

The objectives will be met with the following areas of learning:

1) The Personal Safety Template: Awareness, Assessment, Anticipation, Action

2) Approaches to Dealing with Anger: What angry people want and need.

3) Effective Communication: It's not what you say- it's what they think you mean when you say it.

4) Behavioral Risk Assessment: The earlier we see it, the more options we have.

5) Verbal Deescalation Strategies: Getting to safe and productive.

6) Transforming the Language: What we say to others; what we say to ourselves.

7) Principles of Defusing: Ten to-do's and to-dont's.

8) Congruent Communication: Transforming others by changing ourselves.

Target Audience: Residential Facility Class 2 Providers, Recovery Housisng Providers, Permanent Supported Housing Providers.

Certificate of Attendance will be given or mailed at the end of the training.

Date/Time: October 2, 2019 from 9:00 AM - 4:00PM. Registration begins at 8:30 AM.

Location: Opportunities for Ohioans with Disabilities, 150 Campus View Drive, Columbus, OH 43235

Conference Room: Helen Keller Conference Room, 3rd Floor

Parking: There is no charge for parking.

Lunch: On Your Own

Registration Fee: Free

Please note that space is limited so you must register to attend. Please reigster only once. Duplicate registrations will be deleted.

All seating is on a first-come, first serve basis until the maximum capacity is reached.

Deadline to Register: October 1, 2019 (7:00 AM).


Please contact Sue Tafrate at OhioMHAS ( or 614.466.9955)

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Opportunities for Ohioans with Disabilities (OOD)

150 Campus View Drive

Columbus, OH 43235

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