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Personal Excellence at Work

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Location

Location

Basel

Riehenstrasse 64

4058 Basel

Switzerland

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Refund Policy

Refund Policy

Refunds up to 7 days before event

Event description

Description

This workshop is for anyone whose success at work depends on building and maintaining constructive relationships with their colleagues, customers and external contacts.

What’s Different About This Course ?

The content, structure and overall length of this course combine to enable delegates to make lasting changes to how they handle themselves in work/business situations.

What Changes Can Delegates/Line Managers Expect As A Result Of The Course ?

Delegates work on ‘real’ issues, some arising from pre-course feedback from colleagues, discussions with line manager or personal assessment. Consequently, the changes delegates achieve are related to their own objectives, often aimed at forming new, more helpful, habits of behaviour.

Previous delegates have experienced …

  • Feeling more assertive, persuasive and in control in work meetings

  • Having a more flexible style/approach when handling difficult customers/colleagues
  • Taking time to consider and deliver an appropriate response to work issues and avoiding the ‘knee-jerk’ reaction

  • Having improved self confidence and self image which has enabled them to perform better in their roles

  • Improved ability to manage and motivate their teams through better communication and regular quality, feedback

  • Being able to advise and help other colleagues in their handling of situations

What are the likely benefits to the business ?

People who are successful don’t just have good ideas and work hard – they know how to get the best from themselves and from other people.

Businesses that are successful invest in the development of their managers’ personal resources and interpersonal skills and in doing so, not only improve the performance and productivity of those individuals, but also the people that report into them.

In addition, in a competitive labour market, development of people is not only about maximising productivity and profitability, it is an important factor in retaining them and keeping them motivated.

Programme Overview

  • Understand their own personal style in relationships with others (boss, subordinates, colleagues, customers) and develop greater flexibility of approach

  • Handle interactions and build rapport with others more effectively

  • Develop confidence and resourcefulness in handling a broad range of people and potentially difficult situations

  • Devise and implement strategies to improve their own self-management and their management of their teams

  • Briefly the course comprises:

  • Review of colleague feedback and setting personal objectives for course

  • Understanding the importance of beliefs in driving behaviour and enabling skills through Logical Levels Of Behaviour model

  • Transactional Analysis – understanding own personal styles and interactions with others, recognising and breaking unhelpful ‘habits’ of behaviour

  • Developing strategies to handle previously difficult situations more effectively

  • Understanding the power of language – influencing self and others through use of positive language

  • Developing self-esteem and programming success through dealing with limiting beliefs

  • Creating ‘rapport’ to influence others and achieve better outcomes

  • Feedback skills – giving and receiving feedback to maximise performance

  • Post course work and support

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Date and Time

Location

Basel

Riehenstrasse 64

4058 Basel

Switzerland

View Map

Refund Policy

Refunds up to 7 days before event

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