People Driven Leadership @ Westborough Fire Department

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Class Description:

The strength of a communications center’s leadership team defines the culture, daily expectations, and working conditions. When a center’s leadership team is not working as a cohesive unit, the challenging work of 9-1-1 can feel even more difficult. Through interactive exercises and reflective discussion, this 8-hour training day is designed to increase trust and foster accountability.

Learning Objectives:

• Understand where your teammates’ personal leadership style comes from
• Define and choose the most appropriate leadership style for motivating team members
• Explore whether current Mission; Values; Code of Conduct are effective for establishing foundation for expectations and accountability
• As a team, define a clear vision forward for the center and outline specific goals to get there

About the instructor:

Adam Timm began his 19-year career in 9-1-1 as a dispatcher for Los Angeles Police Department Communications Division, where he spent over a decade under the headset. He left LAPD after founding his company, The Healthy Dispatcher, to provide classes, conference sessions and culture change consulting services to dispatchers across the country. Adam’s energetic presentations and uplifting message have made him one of the most highly regarded speakers in 9-1-1. He’s the author of three books, including the popular, "Dispatcher Stress: 50 Lessons on Beating the Burnout" and his most recent, “People Driven Leadership: How the Best 9-1-1 Centers Inspire Positive Change.”

Adam presenting at a recent APCO NENA Conference