Sales Ended

Patient Experience Champion Workshop

Event Information

Share this event

Date and Time

Location

Location

Santa Clara Valley Medical Center

SCVMC Campus 781 S. Bascom Ave, Bldg Q, Basement Conference Room# BQ160

San Jose, Ca 95128

View Map

Event description

Description

Registration Now Open

Be a Patient Experience Champion: Transforming the Healthcare Experience for

Patients, Families, & Staff

October 29, 2018, Monday, 8:00 AM – 5:00 PM

Valley Specialty Clinic Basement Conference Room#160

Free 6.5 CEUs and Lunch

Santa Clara Valley Medical Center Hospital and Clinics is now recruiting Patient Experience Champions for 2019. This honor comes by endorsement of your direct manager. As a PE Champion, you will the Ambassador of Excellent Customer Service to your patients and families towards our organization’s goal of cultivating patient-centered care. This prestigious honor is awarded to individuals who exemplify principles of CI CARE, Excellent Customer Service, and Quality Improvement.

Roles & Responsibilities

Ambassador: As ambassador of Patient Experience Program, the Patient Experience Champion will emulate excellent customer service to patients, families and visitors with the goal of cultivating a patient-centered care using CI Care while considering patient preferences.

Facilitator: Facilitates meetings or discussion on improvement in a unit/department level and house-wide through collaboration with shared leadership group and other committees.

Leader: Champion on activities for Patient Experience Improvement. Coordinate with manager to implement projects, programs and/or interventions to improve patient satisfaction as evidenced by improved HCAHPS and CGCAHPS Scores.

Liaison: As liaison between leadership, management, and staff, you will communicate clear and correct information to the unit/department. You will attend Patient Experience Champion Meetings and Trainings and communicate information back to home unit/clinic. When you attend leadership meetings, you will report about your unit or department’s lessons learned, challenges, and experiences in implementing PE Program.

Super-User: Resource person, Champion for CICARE model, Customer Service, Patient Satisfaction Across Continuum of Care (PSACC), Patient and Family Advisory Team (PFAT), and other initiatives that entail Patient Engagement and Satisfaction.

October is Patient-Centered Care Awareness Month

Patient-Centered Care Awareness Month is an international awareness building campaign celebrated annually in October to commemorate the progress that has been made toward making patient-centered care: a reality and to build momentum for further progress through education and collaboration.

Be a Patient Experience Champion: Transforming the Healthcare Experience

for Patients, Families, & Staff

October 29, 2018, Monday, 8:00 AM – 5:00 PM

Valley Specialty Clinic Basement Conference Room#160

Registration Form

Employee’s Name:___________________________________

Department: ________________________________________

Job Title:___________________________________________

Address: __________________________________________

Phone:____________________________________________

E-mail:______________________________________

*6.5 CEU: License Type:____________ License #:_______________

*Certificate of Attendance will be provided if non-licensed staff.

Patient Experience Champion Time Commitment

Initials:_______: I am able to attend a full-day training on October 29, 2018.

Initials:_______: I am able to attend monthly training meetings from Jan.- Nov. 2019 12 Noon-1:30PM.

Initials:_______: I am willing to accept the roles and responsibilities of Patient Experience Champion for 2019 as listed above.

****************************************************************************************************************

Supervisor’s Name:____________________________________________

Supervisor’s Phone:___________________________________________

Supervisor’s E-mail:___________________________________________

Supervisor’s Endorsement and Commitment

Supervisor’s Initials:_______:I am aware that above named employee has interest to represent my unit/department as 2019 Patient Experience Champion. I support my employee’s interest in this program.

Supervisor’s Initials:_______:I am nominating above named employee as my unit/department’s 2019 Patient Experience Champion. I am granting employee release time during work hours for meeting and training purposes. I am aware that the employee must request release time in advance to cause minimal interference with normal work flow.

Supervisor’s Initials:_______:I am granting employee release time on October 29, 2018 from 8am-5pm to attend a whole-day workshop.

_____I am able to attend 3-4:30 pm Session to strategize with my champion how to implement PDSA Interventions in our unit/dept.

_____If not able to attend, I will send a representative on my behalf.

Supervisor’s Initials:_______:I am able to meet regularly with my Patient Experience Champion to implement PDSA Interventions to improve Patient and Family Experience in my unit/department.

To register, send completed Registration Form to Carlos.Salazar@hhs.sccgov.org or

By Event Brite.

Please order in advance if you need a Vegetarian Meal.

For more information, contact Carlos Salazar at 408-885-3419

Deadline for Registration is October 19, 2018

Share with friends

Date and Time

Location

Santa Clara Valley Medical Center

SCVMC Campus 781 S. Bascom Ave, Bldg Q, Basement Conference Room# BQ160

San Jose, Ca 95128

View Map

Save This Event

Event Saved