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[Paid Training] Contact Center Indonesia Certification Trainer Professional

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PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

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Event description

Description

For those who are assigned as Contact Center Trainer, no matter what their experience level, definitely need to upgrade their knowledge and sharpen their skills as a "Professional Contact Center Trainer". Therefore, 168Solution as a company that has the expertise and experience in Contact Center Consulting and Training, encourage you to attend a certified training program of Contact Center Indonesia Certification (CCIC) Professional Trainer. We design the certified training program with international standards supported by ContactCcenterWorld to increase your understanding of the challenges skill, and competencies required to successfully become a "Professional Contact Center Trainer".


Training Objectives

Participants are able to plan and develop an effective training program, though:

  • Understanding the operational environment in Contact Center
  • Ability to analyze training needs
  • Skilled in the use of various methods of training
  • Skilled in delivering training material in an interactive atmosphere, fun and appropriate training needs


Learning Materials

  • Trainer roles in Contact Center
  • Training Need Analysis
  • Adult learning concept
  • Soft Skill, Hard Skill and Technical Operation Management competency concept in Contact Center
  • Competencies and skill verification in Contact Center
  • Multimedia and technology roles in Contact Center Training
  • Training Delivery
  • Training evaluation


Who should attend for this certification?

  • HR/Trainer Contact Center function (manager, supervisor and/or staff)
  • Mid Managerial of Contact Center (manager, supervisor and/or team leader)
  • All Management roles in Contact Center


Time & Place

  • Jakarta, Jun 6-7, 2018 (2 days), starting from 8:30 to 16:30 PM.
  • Training location at office 168Solution, Jl. Sultan Iskandar Muda No. 7 Gd. Aquarius Lt. 2 Artery Pondok Indah, South Jakarta – 12240.


Investment

  • Rp 6.900.000,-/participant, the stated investment cost does not include VAT 10% and will be attached SKB (Surat Keterangan Bebas PPH 23). 10% discount off public course fees is available when three or more individuals from the same organization register for the same public course together.
  • Training costs include the participants' package of training kits, 2x coffee break (snack) and lunch also certificates for trainees.
  • The investment cost does not include allowance and excludes the cost of lodging and transportation costs for participants from and or to the place of training.


Term & Conditions

  • Training is conducted with a minimum of 5 participants.
  • Registration at least 1 week prior to the training.
  • Cancellations within 3 days before the training date are not eligible for a refund of registration and the invoice process remains in place.
  • If the participant is declared not to pass the certification test, the participant can apply for retest and only charge Rp 1,800,000,- excluding 10% VAT.
  • In case of force majeure (flood, earthquake) and impact to cancellation, 168Solution will reschedule the training or refund in accordance with the registration fees.


Professional Trainer Call Center Training Certification

For further information and investment fee, please contact:

Sugi Yanti
Contact: +62 21 729 3311 or +62 83898888 168 (Phone/ SMS/ WhatsApp)
Email: public.class@168solution.com

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Date and Time

Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

View Map

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