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[Paid Training] Contact Center Indonesia Certification HR Professional

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Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

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Event description

Description

Contact Center Indonesia Certification (CCIC) HR Professional training will empower you to raise your capacity, skill, knowledge and expertise on how to manage your contact center personnel in nowadays digital platform and multichannel service, also to anticipate the more complexity of customer behavior and local government regulation. The CCIC training series are design with international standard of Contact Center best practice, affiliated with ContactCenterWorld.com in material development and assessment.

Training Objective

Participants gain the knowledge and understand the role and function of HR in Contact Center environment, is able to develop and implement a system to improve Contact Center staff productivity and performance, understanding staffing calculation for strategic purpose, able to develop and to retain people in Contact Center.

Learning Materials

  • Contact Center Introduction
  • Contact Center organization design and strategic staffing calculation
  • How to define job roles and responsibility
  • How to define employment, recruitment and hiring Contact Center Staff
  • Measuring performance and improvement
  • Training and development in Contact Center
  • Personnel performance management
  • Retention management

Should Attend

  • HR Contact Center function (manager, supervisor and/or staff)
  • Managerial level of contact center (manager, supervisor and/or team leader)
  • Support function is appropriate for any professional participating in the management, supervision, or execution of contact center operations or services

Time & Place

  • Jakarta, 1-2 March 2018 (2 days), starting from 8:30 to 16:30 PM.
  • Training location at office 168Solution, Jl. Sultan Iskandar Muda No. 7 Gd. Aquarius Lt. 2 Artery Pondok Indah, South Jakarta – 12240.

Investment

  • Rp 6.900.000,-/participant, the stated investment cost does not include VAT 10% and will be attached SKB (Surat Keterangan Bebas PPH 23). 30% discount off public course fees is available when three or more individuals from the same organization register for the same public course together.
  • Training costs include the participants' package of training kits, 2x coffee break (snack) and lunch also certificates for trainees.
  • The investment cost does not include allowance and excludes the cost of lodging and transportation costs for participants from and or to the place of training.

Term & Conditions

  • Training is conducted with a minimum of 5 participants.
  • Registration at least 1 week prior to the training.
  • Cancellations within 3 days before the training date are not eligible for a refund of registration and the invoice process remains in place.
  • If the participant is declared not to pass the certification test, the participant can apply for retest and only charge Rp 1,800,000,- excluding 10% VAT.
  • In case of force majeure (flood, earthquake) and impact to cancellation, 168Solution will reschedule the training or refund in accordance with the registration fees.

For further information and investment fee, please contact:

Sugi Yanti
Contact: +6221 7293311 or +62 83898888 168 (Phone/SMS/WhatsApp)
Email: public.class@168solution.com

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Date and Time

Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

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