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[Paid Training] Contact Center Indonesia Certification for Contact Center P...

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Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

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Event description

Description

Contact Center Professional Certification is designed for call center, help desk, customer service and technical support professionals. Attendees will learn best practices, skills and techniques for effective, high-quality front-line customer care. The course presents opportunities to learn and practice skills that build customer relationships and create a positive business image. The participants are engaged in the learning process, applying and practicing skills as they are learned and demonstrate achievement by taking the Contact Center Indonesia Certification testing.

Training Objective

After the training, participants will be able to recognize customers needs and adapt strategies to meet those needs. The training focuses on relationship building skills and problem resolution techniques that can be applied first and foremost to customer interactions, but also to everyday communication (and conflicts) within the team and with team leads and supervisors also understand the role and function of Staff Contact Center.

Learning Materials

  • Contact Center and KPI Introduction
  • Contact Center Technology for user interface
  • Contact Center Professional Characteristic
  • Productive Communication
  • Complaint Handling
  • Phone, Email and Social Media Interaction Framework
  • Service Excellence

Should Attend

The Contact Center Professional training course is ideal for:

  • Front-line contact center and help desk professionals, and team leaders
  • Quality assurance professionals, coaches, and mentors that lead, evaluate quality, and develop front-line contact center and help desk service professionals.

Time & Place

  • Jakarta, 8-9 March 2018 (2 days), starting from 8:30 to 16:30 PM.
  • Training location at office 168Solution, Jl. Sultan Iskandar Muda No. 7 Gd. Aquarius Lt. 2 Artery Pondok Indah, South Jakarta – 12240.

Investment

  • Rp 4.000.000,-/participant, the stated investment cost does not include VAT 10% and will be attached SKB (Surat Keterangan Bebas PPH 23). 30% discount off public course fees is available when three or more individuals from the same organization register for the same public course together.
  • Training costs include the participants' package of training kits, 2x coffee break (snack) and lunch also certificates for trainees.
  • The investment cost does not include allowance and excludes the cost of lodging and transportation costs for participants from and or to the place of training.

Term & Conditions

  • Training is conducted with a minimum of 5 participants.
  • Registration at least 1 week prior to the training.
  • Cancellations within 3 days before the training date are not eligible for a refund of registration and the invoice process remains in place.
  • If the participant is declared not to pass the certification test, the participant can apply for retest and only charge Rp 1,800,000,- excluding 10% VAT.
  • In case of force majeure (flood, earthquake) and impact to cancellation, 168Solution will reschedule the training or refund in accordance with the registration fees.

For further information and investment fee, please contact:

Sugi Yanti
Contact: +6221 7293311 or +62 83898888 168 (Phone/SMS/WhatsApp)
Email: public.class@168solution.com

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Date and Time

Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

View Map

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