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[Paid Training] Contact Center Indonesia Certification for Contact Center Professional (Contact Center Staff)

168Solution

Wednesday, February 20, 2019 at 8:30 AM - Thursday, February 21, 2019 at 4:30 PM (WIB)

[Paid Training] Contact Center Indonesia Certification...

Ticket Information

Type End Quantity
REGISTER
Investment Rp 4.500.000,-/participant, the stated investment cost does not include VAT 10% and will be attached SKB (Surat Keterangan Bebas PPH 23). 5% discount off public course fees is available when three or more individuals from the same organization register for the same public course together. The investment cost does not include allowance and excludes the cost of lodging and transportation costs for participants from and or to the place of training.
Feb 18, 2019 Free  

Share [Paid Training] Contact Center Indonesia Certification for Contact Center Professional (Contact Center Staff)

Event Details

Contact Center Professional Certification is designed for call center, help desk, customer service and technical support professionals. Attendees will learn best practices, skills and techniques for effective, high-quality front-line customer care.  The course presents opportunities to learn and practice skills that build customer relationships and create a positive business image. The participants are engaged in the learning process, applying and practicing skills as they are learned and demonstrate achievement by taking the Contact Center Indonesia Certification testing.

Training Objective

After the training, participants will be able to recognize customers needs and adapt strategies to meet those needs. The training focuses on relationship building skills and problem resolution techniques that can be applied first and foremost to customer interactions, but also to everyday communication (and conflicts) within the team and with team leads and supervisors also understand the role and function of Staff Contact Center.

Learning Materials 

  • Contact Center and KPI Introduction
  • Contact Center Technology for user interface
  • Contact Center Professional Characteristic
  • Productive Communication
  • Complaint Handling
  • Phone, Email and Social Media Interaction Framework
  • Service Excellence

Should Attend 

The Contact Center Professional training course is ideal for:

  • Front-line contact center and help desk professionals, and team leaders
  • Quality assurance professionals, coaches, and mentors that lead, evaluate quality, and develop front-line contact center and help desk service professionals.

Time & Place

  • Jakarta, Nov 20-21, 2019 (2 days), starting from 8:30 AM to 16:30 PM.
  • Training location at office 168Solution, Jl. Sultan Iskandar Muda No. 7 Gd. Aquarius Lt. 2 Artery Pondok Indah, South Jakarta – 12240.

Investment

  • Rp 4.500.000,-/participant, the stated investment cost does not include VAT 10% and will be attached SKB (Surat Keterangan Bebas PPH 23). 5% discount off public course fees is available when three or more individuals from the same organization register for the same public course together.
  • Training costs include the participants' package of training kits, 2x coffee break (snack) and lunch also certificates for trainees.
  • The investment cost does not include allowance and excludes the cost of lodging and transportation costs for participants from and or to the place of training.

Term & Conditions

  • Training is conducted with a minimum of 5 participants.
  • Registration at least 1 week prior to the training.
  • Cancellations within 3 days before the training date are not eligible for a refund of registration and the invoice process remains in place.
  • If the participant is declared not to pass the certification test, the participant can apply for retest and only charge Rp 1,800,000,- excluding 10% VAT.
  • In case of force majeure (flood, earthquake) and impact to cancellation, 168Solution will reschedule the training or refund in accordance with the registration fees.


Registration Link

For further information and investment fee, please contact:

Sugi Yanti
Contact: +6221 7293311 or +62 83898888 168 (Phone/SMS/WhatsApp)
Email: public.class@168solution.com

Have questions about [Paid Training] Contact Center Indonesia Certification for Contact Center Professional (Contact Center Staff)? Contact 168Solution

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When & Where


PT. Satu Enam Delapan Solusi
Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah
Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240
Indonesia

Wednesday, February 20, 2019 at 8:30 AM - Thursday, February 21, 2019 at 4:30 PM (WIB)


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Organizer

168Solution

PT Satu Enam Delapan Solusi or called 168Solution was established in December 2009 as also successfully implemented Best Practice Framework for Call Centers that helped our clients align service standards with international call centers. We are known to be resourceful in practical ideas that results in solution and successful implementation.

Since the beginning, with its strong commitment to handle the call center project management (which has now grown into a contact center), 168Solution offers a wide range of learning programs from public training to customized in-company (in-house training), workshops and coaching programs (consulting) for contact center.

Up to today, 168Solution has worked with companies/organizations from Telecommunication Company, Banking & Central Banking, Financial Services, Insurance, Transportation, Hospital, etc.

168Solution consistently delivered various training and event which is related of contact center and project management workshop programs for hundreds of professional at contact center across Indonesia.

 

 

WHY US?

There are several reasons why 168Solution are the best partners for your professional in the contact center:

 

Dedicated Professional Team

The team led by Grace Heny. She was a professional in the Indonesian contact center industry with 15 years of experience setting up and managing in-house and outsourced contact centers. The industries ranging from telecommunication to banking in Indonesia. Our company currently employed 20 personnel, all with highly qualified contact center experience.

 

Key Personnel Certifications

Our personnel are qualified, proficient in English and Indonesia language. 168Solution team members are internationally certified with local practical knowledge credited with a list of successful projects with clients in various industries. Added with local knowledge and international contact center certifications, among others:

  • CCIC Management Consultant and Registered Proctor in Indonesia in collaboration with
  • Contact Center Best Practice from Global Association ContactCenterWorld.com year 2011 up to Year 2017
  • Customer Operations Performance Center - Registered Coordinator (www.copc.com)
  • Yellow Belt Six Sigma Contact Center (www.copc.com)
  • Call Center Industry Advisory Council Management Consultant
  • Contact Center Technology Certified (Siebel CRM)

 

Support for Success

We have also successfully implemented Best Practice Framework for Call Centers that helped our clients align service standards with international call centers. We are known to be resourceful in practical ideas that results in solution and successful implementation.

 

Dedicated Professional Team

168Solution team is a fully dedicated one with integrity in training & consulting the contact center area because our facilitators are contact center practitioners. Our clients & partners will always be able contact our representative anytime before and after the program is delivered. They can develop a sustainable professional development program at the contact center for continuous improvement in the future without having to re-inventing the wheel.

 

CONTACT US

 

Jl. Sultan Iskandar Muda No. 7 – Aquarius Building, 2nd Fl, Arteri Pondok Indah | South Jakarta | 12240

Phone: (021) 729-3311 | mobile: 0838-98888-168 (phone / SMS / WA)

Fax: +6221 729 4528

e-mail: public.class@168solution.com

web: www.168solution.com

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