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[Paid Training] Contact Center Indonesia Certification Contact Center Analy...

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Location

Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

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Event description

Description

Contact Center Analyst Certified Module is designed in extracting the updated, dynamic the key principles and best methodologies for every contact center analyst function. The competency to be equipped here will help all analyst roles in understanding contact center unique environment, drivers of changes, current technology updated, analytical tools and improvement methods used in Customer Service area.

Training Objective

After training, participant will be able to:

  • Understand the whole picture of Contact Center operations and strategic aspects.
  • Understand the methodology of data analysis and preparing summary/conclusion.
  • Analyze data performance for monthly report and service improvement purpose.
  • Conduct root cause analysis for contact center improvement process.

Learning Materials

  • Contact Center Analyst Competencies
  • Contact Center Introduction
  • Managing Contact Center KPI
  • CRM Alignment in Contact Center Operation
  • Basic Contact Center Technology
  • Contact Center Analysis Tools
  • Service Evaluation & Improvement

Should Attend

  • Analyst function within contact center or customer service
  • HR/Trainer Contact Center function (manager, supervisor and/or staff)
  • Mid managerial of contact center (manager, supervisor and/or team leader).
  • Support function is appropriate for any professional participating in the management, supervision, or execution of contact center operations or services

Investment

  • Rp 11.900.000,-/participant, the stated investment cost does not include VAT 10% and will be attached SKB (Surat Keterangan Bebas PPH 23). 10% discount off public course fees is available when three or more individuals from the same organization register for the same public course together.
  • Training costs include the participants' package of training kits, 2x coffee break (snack) and lunch also certificates for trainees.
  • The investment cost does not include allowance and excludes the cost of lodging and transportation costs for participants from and or to the place of training.

Implementation

  • 3 Days Training
  • Time : 08.30 – 16.30 WIB

Terms & Conditions

  • Training is conducted with a minimum of 5 participants.
  • Registration at least 1 week prior to the training.
  • Cancellations within 3 days before the training date are not eligible for a refund of registration and the invoice process remains in place.
  • If the participant is declared not to pass the certification test, the participant can apply for retest and only charge Rp 1,800,000,- excluding 10% VAT.
  • In case of force majeure (flood, earthquake) and impact to cancellation, 168Solution will reschedule the training or refund in accordance with the registration fees.



For further information and registration, please contact:

Sugi Yanti
Contact: +6221 7293311 or +62 83898888 168 (Phone/SMS/WhatsApp)
Email: public.class@168solution.com

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Date and Time

Location

PT. Satu Enam Delapan Solusi

Gedung Aquarius, JL Sultan Iskandar Muda, No. 7, Arteri Pondok Indah

Kebayoran Lama, Daerah Khusus Ibukota Jakarta 12240

Indonesia

View Map

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