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Outstanding Receptionists & Front of House - 'The Window to Your Business' - Full Day Training

World Class Service

Thursday, March 22, 2018 from 9:30 AM to 4:30 PM (GMT)

Outstanding Receptionists & Front of House - 'The...
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Ticket Information

Ticket Type Sales End Price Fee Quantity
Marketing Manchester Members Mar 22, 2018 £135.00 £7.92
Non Members Mar 22, 2018 £160.00 £9.29

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Event Details

We are delighted to be working with our partners Marketing Manchester, and are able to offer you this training at an extremely competitive rate.

Summary

What helps your business stand out from the crowd?   The warm welcome and the fond farewell offer the best 'First and Lasting Impression' for your business

The Receptionist and Front of House Team are the face of your organisation and make a

huge impact on your business every day.

 

Successful Outcome:

  • Engaged team members
  • Excellent reputation in your industry
  • Repeat and loyal customers
  • Increased revenue for the business

This course is aimed at:.

New/Existing Receptionists/Front of House Team members within the hospitality, restaurant or corporate sectors, who want to learn best practice Front of House skills, experienced team members who want to refresh their skills and temporary staff who support the role.

The course will be tailored around the delegates/business sectors attending.

Overview:

  • First and Lasting Impressions
  • The 'WOW' factor
  • Telephone manner and etiquette
  • Meeting and greeting visitors and customers
  • The importance your your 'environment' and responsibility
  • Multi-tasking
  • Communication and Customer Service Skills
  • Handling conflict - internal and external customers

Itinerary:

9.15am     Arrival for tea/coffee & pastries and welcome

9.30am    Start           

12.30       Lunch

4.30pm    Close

You will be provided with a work book from the training to take back into the workplace.

 

I look forward to meeting you.

Tracy Waddacor, Managing Director

World Class Service

 

Have questions about Outstanding Receptionists & Front of House - 'The Window to Your Business' - Full Day Training? Contact World Class Service

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When & Where


Jactin House, Suite B.06
24 Hood Street
Ancoats Urban Village
M4 5BW Manchester
United Kingdom

Thursday, March 22, 2018 from 9:30 AM to 4:30 PM (GMT)


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Organizer

World Class Service


         

 

Tracy Waddacor, Managing Director of World Class Service has over 25 years’ experience in various business sectors and has a passion for the delivery of excellent customer service. Tracy has worked with Hilton International, 5-star privately owned hotels and high-end commercial property asset management/landlords; responsible for every aspect of customer service excellence to customers.    

Tracy has been a judge for the Manchester Tourism Awards, hosted and judged the Manchester Hoteliers Awards, Liverpool Hoteliers Awards and was a judge at the National CX Awards (Customer Experience) held in London.

 

Details:

Mob:       07532386157

Email:  tracy@worldclassservice.co.uk

Web:       www.worldclassservice.co.uk

Twitter     @WorldClassWCS

LinkedIn: tracy-waddacor-mbifm

 

  Contact the Organizer
Outstanding Receptionists & Front of House - 'The Window to Your Business' - Full Day Training
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