OUTSIDE IN - POFs and SCO's - The latest research findings and Case StudiesBPGroup (www.bpgroup.org)Friday, March 15, 2013 from 11:00 AM to 2:00 PM (GMT) |
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Event Details
This not to be missed annual online refresher for all BP Group Certified Professionals.
With detailed explanations and examples we will lead you into the latest toolkits,
updated techniques and revised CEMMethod.
- Includes latest slide decks for download following the event.
- Includes revised toolkit PDF's.
- Includes links to all supporting videos.
- Includes an electronic version of the latest edition of Outside In (now in its ninth version).
- Includes a Ticket for a $250 discount on the next level(s) you wish to take at CPP Professional, CPP Master, CPP Advanced Master or CPP Champion. (valid for one year from the date of the event)
Hosted by Steve Towers, CEO & Founder of the BP Group, with completely updated material.
All participants will receive an updated Certificate for their appropriate level.
PLEASE NOTE ENTRY WILL ONLY BE ALLOWED TO CERTIFIED PROCESS PROFESSIONALS OF GOOD STANDING. The BP Group reserves the right to exclude individuals who do not meet the professional criteria established.
When
Organizer
BPGroup (www.bpgroup.org)
Your hosts are the www.BPGroup.org & its Associates & Partners including the PEX Network, CX Network, The Experience Manager, Calcon, IQ Group, Marcus Evans, NASSCOM, Compass Business Club, PMI, BIS Group, Pinnacle, EPCOR, Service Management University, Iven Consulting, AIM, TechLog IT, Petanque, ebTrac, City Process Management, Process Triage, Paradigma, Charterhouse, IBEX Global, Academy of Customer Experience (ACE), OMG, Silver Dart Group, Trusted Associates Limited, IBEX Global, IQPC, ISLSS (International Standard for Lean Six Sigma), i-Nexus, British Chamber of Commerce
The BPG is a not for profit, vendor-independent professional organization (established in 1992) dedicated to the advancement of business process management & customer experience concepts and its practices. With 25+ partners serving 100+ countries serving more than 1200 organizations we are a professional association led by seasoned experts, hands-on all levels thought leaders in business process and Outside-In transformation.
The mission of The BPG is to engage in activities that promote the practice of business process transformation and change for business benefit.
Through education and networking, the BPG continues to advance the field and to contribute to the skills and development of professionals who help their organizations directly meet the challenges of the 21st century through Customer Experience Management, Advanced process management, Customer Centricity, Outside-In, Business Process Management and the CEMMethod.
Orlando, USA January 2020 - https://www.opexweek.com/
IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia
IQPC is an Accredited partner of the BP Group Certified Process Professional® program in the USA, Europe, South Africa and Australia
The Experience Manager (TEM) is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally TEM is a global partner for the Certified Process Professional® initiative.
Rockstar.cx is an Accredited partner of the BP Group Accredited Customer Experience® program globally. Additionally, Rockstar.cx is a global partner for the Certified Process Professional® initiative.
ACE is an Accredited partner of the BP Group Certified Process Professional® program with a global agreement
IQ Business (South Africa) is an Accredited partner of the BP Group Certified Process Professional® program in Africa
imendos is an Accredited partner of the BP Group Certified Process Professional® and the Accredited CX Masters® program in Europe
Silver Dart Group is an Accredited partner of the
BP Group Certified Process Professional® program in North America
Innovate By Design is an Accredited global partner of the BP Group Certified Process Professional® program worldwide
NASSCOM is an Accredited partner of the BP Group
Marcus Evans is an Accredited partner of the BP Group Certified Process Professional® program in South East Asia
BIS Group is an Associate partner of the BP Group Certified Process Professional® program in Eastern Europe
Pinnacle is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® program in
South East Asia
Service Management University is an Accredited partner of the BP Group Certified Process Professional® program in North America
TechLog IT is an Accredited partner of the BP Group Certified Process Professional® program in India
ITWeb is an Accredited partner of the BP Group Certified Process Professional® program in Southern Africa
TAM is an Accredited partner of the BP Group Certified Process Professional® program in the GGC region
ebtrac is an Accredited partner of the BP Group
Certified Process Professional® & CPP Master® program in Saudi Arabia & the GCC
London Chamber of Commerce is an Accredited partner of the BP Group Certified Process Professional® & CPP Master® worldwide.
City Process Management is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program
ProcessTriage is an Accredited partner of the BP Group Certified Process Professional® program in North America
Paradigma is an Accredited partner of the BP Group Certified Process Professional® program in South America
Charterhouse Systems Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide
Towers Associates is an Accredited partner of the BP Group Certified Process Professional® and CPP Master® program worldwide
The CEMMethod underpins the CX transformation - see more at https://www.cemmethod.com
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