$97 – $797

OUTSIDE-IN 2020 Vision workshops (6 sessions over 6 weeks each 3 hrs)

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Outside-In 2020 Vision

Online - Joining instructions for the sessions will follow registration.

Refund Policy

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Refunds up to 30 days before event

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Dear friend,

For the first time ever, I’ll be teaching Outside-In 2020 Vision Workshop starting this January with SIX sessions over SIX weeks, and then a Bonus seventh session.

This training will be held online in a live weekly interactive video class. You'll get your questions answered, see live-action, and practice with others. Each week will be about 3 hours.

If you've attended the Accredited CX or Certified CPP Training, you can now learn the advanced Outside-In material too.

Explore Deeper Outside-In

This will be an opportunity for people already using the CEMMethod to go farther and to systematically explore significant areas of process and customer experience transformation. Working together as a group we can learn from and be inspired by each other, as well as gain from Steve’s experience.

We will learn…

  • New Outside-In principles.
  • New methods and formats.
  • Learn more about advanced Outside-In practices.
  • How to deal with challenges we’ve encountered – in our own work and with the people in our organisations.
  • Learn and begin to deploy the Outside-In Customer Performance Landscape. This is a powerful tool that literally connects the dots of everyone and everything an enterprise does.
  • How to integrate the different approaches and formats into a single approach.

Woven into the teaching, we’ll have the opportunity to explore unexpected aspects of Outside-In and the CEMMethod as they emerge.

Because this work is operating on a different level than most of us are accustomed to, frequently small (or big) “misunderstandings” on the part of the unconscious mind can hold us back — until our system “gets it.” We will explore how to identify these “misunderstandings” and how to create new insights and “aha” moments.

My personal interest in teaching this

From my experience so far, I believe thinking and practising Outside-In has the potential to guide each of us individually on a path that is transformative. And because it brings more wisdom, clarity, compassion and humour, it can bring needed healing and transformation to our world.

I would like to support those wanting this deep transformation, and those wanting to coach others, to have the skills and experience that will make this possible. That’s the purpose of this Advanced Outside-In Training for 2020.

I’ll be including as much as I can fit in of what I’ve learned over the past two decades exploring this work in my own life.

Live Online Video Training

This will be an online course, so you can participate from any location. We’ll have interactive video, so it will be much like in-person training — except you won’t have any travel costs.

A big benefit from this course will be participating in the paired exercises with coaching available. Each exercise will take us into different Outside-In territory.

Training Dates & Times

We’ll meet approximately 3 hours, once a week, for 6 sessions.
After the training, there will be a bonus coaching session to help integrate the learnings from this program.

Dates for the Six Sessions
Sunday: January 12, 19, 26 and February 2, 9, 16, 2020


Time: Each session will be held at 10am-1pm Mountain Time
(9am-12pm Pacific, 12pm-3pm Eastern, 5pm-8pm London, 6pm-9pm Germany)

Dates & Times for the BONUS Group Coaching
Sunday: February 23, Beginning 10 am Mountain time, and meeting for 1.5 to 2 hours.

How the Online Training Will Work

  • The training will happen online through Zoom.
  • This will be an extended training, meeting approximately 3 hours, once a week, for 6 sessions. Each session we’ll learn at least one new format. As with the live training, I’ll demonstrate each new method, you’ll be able to practice each method, and we’ll have time for discussion afterwards.
  • We’ll be able to include everyone’s video feed so that we can see and hear each other. When I’m talking you’ll see and hear me. Then when I do a demonstration, you’ll be able to see me and the work I am doing. When there’s discussion, we’ll be able to see who is sharing.
  • We’ll be able to do exercises in pairs, by using Zoom’s “room” feature. Each pair will have their own “video room” to do the exercise, and you’ll be able to raise your hand and call me into your room if you want coaching assistance. Once the exercise is done we’ll return to the meeting as a group.


Recordings You Can Review
Each training session will be recorded, and you’ll have the opportunity to view the recording as many times as you like in between sessions. If you have to miss a session, you can catch up by viewing the video. The recordings will remain available (to training participants only), until 2 weeks after the last training session.

Extra Support
Included in this training, I’m offering a follow-up group coaching session, (meeting online and recorded), just for participants in this training. The intention of this coaching session is to support you in integrating your new learnings about Outside-In, in your life and your ongoing practice. You’ll be able to share how things are going and ask questions about challenges, or anything else.

Who is Eligible
Those who have taken as a minimum the 2-day Certified Process Professional or 1-day Accredited Customer Experience training with the BP Group or one of its partners are eligible to attend. Of course, if you have gone on further to become a Master or Champion this training will help you be even more effective. Check with us if you have any questions.

Technical Requirements
To participate you’ll need access to the internet, and have a computer or laptop with a webcam. We’ll ask you to participate in a very brief set up a meeting ahead of time, to make sure you can log into the meeting successfully.

Investment: $497 EARLY BIRD - $797 FULL PRICE -
This includes...

  • the online course of 6 sessions,
  • the 1 follow-up coaching session, and
  • access to video recordings during the training period
  • an advanced copy of my new book ‘Outside-In 2020 vision’
  • access to a dedicated and exclusive WhatsApp Outside-In group

Because this is an extended training, after each session if you have suggestions or questions you'd like me to address at the next meeting, you can email them to me.

Group Size: We’ll be limiting the group size, so register soon if you want to be sure to have a seat at the table.

If you’ve already found value in Outside-In, and want to go farther, I hope you join this training.

I am very much looking forward to it,

Steve Towers

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We are sometimes asked about the small print:
Here it is just in case.

BP Group reserves the right to postpone or cancel an event, and/or to change the location of an event. In the event that BP Group postpones a conference, delegate payments at the postponement date will be credited towards the rescheduled date. If the delegate is unable to attend the rescheduled event, the delegate will receive 100% credit representing payments made towards a future BP Group event or you may send a replacement. This offer is valid for a period of 12 months from the date of the postponement. No refunds will be available for cancellations or postponements.

BP Group is not responsible for any loss or damage as a result of substitution, alteration, postponement, or cancellation of an event due to causes beyond its control including without limitation, acts of God, natural disasters, sabotage, accident, trade or industrial disputes, terrorism or hostilities.

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Date and Time

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Outside-In 2020 Vision

Online - Joining instructions for the sessions will follow registration.

Refund Policy

Refunds up to 30 days before event

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