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Our VOICE Advocate Fall Training

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Our Voice

35 Woodfin Street

Asheville, NC 28801

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Training sessions are held on Thursdays from 5:30-8:30 pm at the Our VOICE office.

Fall: September 6 – October 18, 2018

Qualifications of an Advocate:

  • Understanding of sexual violence
  • Ability and willingness to listen and communicate with survivors
    of sexual violence
  • Evidence of good judgment in everyday relations with others
  • Ability to show concern and empathy for survivors<
  • Reliability and responsibility
  • Ability to manage emotions and reactions to survivors’ stories
  • Patience with self and others in difficult situations
  • Ability to work with diverse populations

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What Our VOICE Crisis Response Advocates Do:

Take crisis line calls during evening, weekend and holiday hours

  • Assist callers in crisis
  • Provide hospital accompaniment for sexual assault victims, their friends and family
  • Provide client with appropriate referrals to community agencies, 211 or Our VOICE Client Services Coordinator
  • Respond to hospital calls in teams of two whenever possible
  • Provide to all victims of sexual assault information regarding options and procedures
  • Know how to take emotional care of self and ask for help when needed
  • Give options, not answers or advice = client empowerment

Complete 21 hour Training

  • Pre-training interview and references required
  • Includes homework outside of sessions—readings and activities
  • 1 session may be missed and made up

On Call Shifts: minimum 2 shifts each month

  • Monday thru Friday 5 pm to 8 am
  • Saturday and Sunday 8 am to 8 am
  • Office Holidays 8 am to 8 am
  • Respond to on-call calendar scheduling requests by 20th of each month
  • Responsible for finding coverage if not able to cover shift

Attend In-Service Meetings held monthly

  • Learn new policies, laws and current issues
  • Guest presenters on special topics
  • Share concerns and case examples with other advocates
  • Feel connected to the community of Our VOICE Advocates
  • Mandatory attendance for minimum of 5 out of 12 meetings

Report Client Contacts

  • All calls and hospital accompaniments must be reported no later than 9 am the next business day
  • Reports can be submitted in person or online

Requirements: Reliable transportation, cell phone and internet


If you have any questions, please contact the Volunteer Coordinator at (828) 252-0562 ext 105.

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Our Voice

35 Woodfin Street

Asheville, NC 28801

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