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Old Fashioned Customer Service And Engagement In A Very Modern World

Gary Dickenson

Tuesday, April 26, 2011 from 7:00 PM to 9:00 PM (CEST)

Ticket Information

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Free Entry Ended Free  

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Event Details

Whether you're a business owner, middle management or a customer facing shop assistant; engaging with your prospects, customers or service users is absolutely vital and now is integral with providing the best customer service that you can.

This interactive talk, yes you will have to give some input too, should leave you pepped up to go and engage with your customers in a meaningful and effective way as well as seeking out new customers.

What’s Covered?:

  • ‘Good old fashioned’ customer service and how times have changed.
  • The importance of your brand and what people think about it.
  • Dealing with complaints (before they are complaints).
  • Turning a complaining customer into your best advocate.
  • How to get meaningful feedback from customers.
  • What is engagement and how do I do it?
  • Examples of outstandingly good and bad engagement and service.
  • How to pull customers to you and keep them.
  • Why ignoring what you hate will be your downfall.
  • How to make & do amazing things that makes people share it with the world and do your marketing for you.
  • What is social media and how do I use it?
  • Hear from a north Norfolk business owner and how she’s using twitter to form a tribe of advocates for her products and how you could do the same.
  • A time for questions and answers and perhaps some brain storming of ideas.


Refreshments available throughout the evening.

Lets work towards north Norfolk and its businesses offering the best customer service in the UK

Get booked in to see how we can.

Have questions about Old Fashioned Customer Service And Engagement In A Very Modern World? Contact Gary Dickenson

When & Where


Cromer Parish Church Lounge
Church Road
NR27 9AE Cromer
United Kingdom

Tuesday, April 26, 2011 from 7:00 PM to 9:00 PM (CEST)


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