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NTUC Hospitality Masterclass Suite

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One Marina Boulevard

1 Marina Boulevard

Singapore, 018989

Singapore

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LEADERSHIP DEVELOPMENT DRIVES RESULTS.

We believe that a strong foundation in leadership and service innovation can help to enhance strategic impact, and drive superior performance at every organisation. When it’s done right, you can build a robust and supportive culture that can enable teams to work collaboratively at all levels to achieve successful business goals.

Specifically tailored for the hospitality industry, line leaders will learn techniques to leading self and leading teams, and be able to demonstrate the critical leadership competencies for creating guest experiences that delight.


The 5 Levels of Leadership (based on content by John Maxwell)

  • Explore the 5 Levels of Leadership & how they impact individuals, teams & organisations

Date: 31 August, Thursday
Time: 9am to 12pm
Course Fees: $280 per pax for 3 bundled leadership modules


Accelerating Teamwork (based on content by John Maxwell)

  • Understand the value that teamwork brings & explore effective approaches to re-energise stagnant teams

Date: 31 August, Thursday
Time: 2pm to 5pm
Course Fees: $280 per pax for 3 bundled leadership modules


Lead Teams to Fulfill a Powerful Promise of Service Excellence

  • Promote a customer-centric environment & ignite a passion for service in your team

Date: 6 September, Wednesday
Time: 9am to 12pm
Course Fees: $280 per pax for 3 bundled leadership modules


Design Thinking & Service Innovation (adapted from Design Thinking fundamentals
from ESSEC Business School)

  • Generate new service ideas & transform customer experience by enhancing service touchpoints

Date: 9 October, Monday
Time: 9am to 6pm
Course Fees: $100 per pax


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This registration site is used for the intention of RSVP purposes only. An NTUC LearningHub representative will be in touch with you shortly to advice you separately on the training programme and course fees.

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Date and Time

Location

One Marina Boulevard

1 Marina Boulevard

Singapore, 018989

Singapore

View Map

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