Meeting Date: November 1, 2016
Product warranty – the underutilized tool to uncover Quality, Reliability and Business values in your organization
This presentation will show how the engineering and business analysis of warranty data can provide the key information to evaluate the product’s quality and reliability and drive the necessary design improvements. It will also cover the business aspects of handling warranty including the role of supply chain management and the overall effect on the company’s bottom line.
Andre Kleyner has 30 years of engineering, research, consulting, and managerial experience specializing in reliability of electronic and mechanical systems designed to operate in severe environments. He received the doctorate in Mechanical Engineering from University of Maryland, and Master of Business Administration from Ball State University. Dr. Kleyner is Global Reliability Engineering Leader with Delphi Electronics & Safety and an adjunct professor at Purdue University. He is an ASQ Fellow, a CRE, CQE, and Six Sigma Black Belt. He also holds several US and foreign patents and authored multiple professional publications including three books on the topics of reliability, statistics, warranty management, and lifecycle cost analysis. Andre Kleyner is also the editor of the Wiley book Series in Quality and Reliability Engineering published by John Wiley & Sons.
Schwitzer Student Center
University of Indianapolis
1400 Hannah Avenue, Indianapolis, IN
5:30 PM Check in
5:45 PM Workshop
6:00 PM Announcements/Dinner
7:00 PM Speaker
8:00 PM Meeting End
Fee: $12.00 Prepaid / $15.00 at Door CASH/CHECK
Food: Dinner is served buffet style with vegetarian and fresh fruits/salads available.
Parking: Parking restrictions in student lots are enforced from 8:00 AM to 5:00 PM during academic year. If an area is not marked as a parking stall, it is not intended for parking.