With the outbreak of Covid-19, all industries have been hit hard and airport terminals have gone from bustling hubs of activity to eerily empty spaces. In order to get the economy up and running, airports are upgrading their infrastructure so as to prevent further spread of the disease whilst providing unique and hassle-free customer service. Passengers would also want to start traveling again, but with the assurance that airports are taking the right measures for their safety with reference to sanitisation, social distancing, minimal contact, etc.

As a rapid response to the current Coronavirus pandemic as well as to prevent future health risks, airports across the world have started employing touchless and automated technologies to contain transmissible diseases.

This includes :

• Biometric scanners designed to deliver a touchless journey
• Facial Recognition technology
• Voice technology with Natural Language Processing
• Touchless passport and identity card reading
• Touch-free measuring of vital signs of passengers such as temperature, respiratory rate and heart rate.
• Touchless elevators, parking, security checks, washrooms
• No-touch kiosk and bag drop services via head movements rather than by touching the screens.

Also wherever touch points are imperative, extensive sanitization needs to be done i.e. at security checks, aircrafts, toilets and food areas to make sure that the virus is destroyed and infection does not spread. By understanding crowd density and rhythm, airport operators can also improve the responsiveness of the disinfection process and move from a scheduled cleaning plan to a needs-based one.

We are recommending a series of touch points which either can be made completely touchless or the touch can be reduced substantially.