N.E.W.S.: Nonprofit Customer Service Training
Superior customer service is often the major reason consumers choose to do business with an organization. Treating customers with respect, and servicing them in a prompt and knowledgeable manner, helps create a professional reputation for being "easy to do business with." In contrast, poor customer service can tarnish an organization's image, and decrease revenues. This training is for nonprofit workers who directly engage with clients, guests, customers, donors and the general public.
- Frontline workers; intake/assessment, box office, general client/customer care in a nonprofit setting
- Service and responsiveness; assuming that anyone could be a future donor and/or patron
- Treating people with dignity and respect
- Being responsive and creative in serving the community
- Delighting people and leaving a lasting impression
Due to space and class size considerations, this workshop is limited to two representatives per organization. Attendees should be affiliated with a nonprofit organization in a staff, board, or long-term volunteer capacity.
Featuring: Joan Hebert, MBA, MS
Hebert Performance Training
Joan Hebert is principal of Hebert Performance Training (est. in 1997), which specializes in
customer service, management and supervisory development, presentation & training
skills, team building, customer-focused sales, and communication training. Her
background includes 15 years with AT&T, as an award winning #1 nationally ranked master trainer, manager, internal management consultant, & assistant marketing director. With over 25 years experience, Hebert offers clients great insight, practical solutions, and exceptional value. She has trained throughout the U.S. for AT&T and Lucent Technologies. Hebert Performance Training is fully certified by the New York State Department of Economic Development as a "Woman -Owned Business Enterprise."
Thursday, August 21, 2014
9:00 am – 12:00 noon
Central New York Philanthropy Center
431 East Fayette Street
Syracuse, NY 13202
$25 per person
Attendance fee is non-refundable.
*If you would like to pay by check at the door, please click on the "show other payment options" link and choose "Pay Offline."
Continental Breakfast will be provided.
CNYCF PARKING INSTRUCTIONS:
*Please do not park in the lot adjacent to the Philanthropy Center in front of Joseph’s at the Carriage House. This is a private parking lot and your car may be towed.
*There is street parking on East Fayette, East Washington and Genesee Streets.
*A Murbo surface lot is located within a block of the building; you may enter on East Washington Street, next to Jazz Central.
*A covered parking garage is located at 300 East Fayette Street.
*Limited parking will be available in the lot directly in front of the CNY Philanthropy Center, but please do not park in spots reserved for Philanthropy Center tenants.
A parking map can be viewed here.
When & Where
Central New York Community Foundation
Established in 1927, the Central New York Community Foundation encourages local philanthropy by supporting the growth of permanent charitable endowments for the betterment of the region. The Community Foundation is the largest charitable foundation in the region with assets of nearly $193 million. It awarded $11 million in grants last year to nonprofit organizations. Since its inception, it has invested nearly $150 million in the community. The Community Foundation serves as the steward of charitable legacies for individuals, families and businesses through the administration of more than 700 funds. The organization also serves as a civic leader, convener and sponsor of special initiatives designed to strengthen local nonprofits and address the region’s most pressing challenges.
Learn More at www.cnycf.org.