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Did you know 78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience?
Every real estate practitioner today must work hard to earn business. The only thing that will get you repeat business is customer experience.
Poor customer experiences result in more than $85 billion loss by US enterprises each year! Unfortunately, though, most agents remain unsure about how to improve relationships with today’s empowered consumers. What “exactly” should you be doing? How can you start creating a better customer experience?
Customer experience is the only way to differentiate. Don't let poor customer experiences bring your brand down. Ask yourself….
Do you get serious about customer experience when complaints are filed with your broker?
Have you forgot to put your customer service efforts toward engagement through social media?
Are you making sure that you have plans for all the variations and interactions throughout each real estate transaction?
How do you value your buyers today? Are you exceeding their expectations?
News of a bad customer experience reaches more than twice as many ears as praise for a good service experience. On the flip side, on average, loyal customers are worth up to 10 times as much as their first purchase.
Let’s learn what really matters in real estate service experiences for buyers!
3 Hour In Class | Continuing Education Course My CE Class, LLC #2914 | www.classeswithcathymcdaniel.com | classeswithcathy@gmail.com
Have questions about New! Creating the Ultimate Buyer Experience - Free 3 HR CE Duluth?
Contact Cathy McDaniel
When & Where
Virtual Properties Realty Training Room
2750 Premiere Parkway
Duluith,
GA 30097
Friday, July 28, 2017 from 1:30 PM to 4:30 PM (EDT)
Cathy McDanielis the author of “A Road Map To Saving Your Home"which is available at the National Association of REALTORS bookshelf. Cathy has just released her current book “The Route to Homeownership” Generational Differences in Home Buying.
Being in the real estate and mortgage industry since 1993 she opened "My CE Class, LLC" in 2007, a real estate school approved by the Georgia Real Estate Commission. Cathy has conducted over 1,000 live continuing education classes, authored 150 training manuals and has met and trained more than 100,000 real estate professionals throughout 23 states since 2007. She is licensed as a continuing education instructor at many real estate boards and associations across the country.
Cathy is recognized as an industry expert in homeownership and received from Georgia Real Estate Educators Association the 2016 “Outstanding New Program Course” and the2008 “Educator of the Year. Today she serves as the Administrator for the new Atlanta Training Campus a divison of the Atlanta Maxim Realty International and the official trainer for "Trio Lease-to-Own" Financing Program in Georgia. She has a partnership with Bridgeway Financial, Barney Fletcher Schools, OnCourse Learning and D.R. Horton Communities, and many others which allows her to offer free classes and community events. Today she serves as the Director of Education at Atlanta Trainin Campus, and the 2018 Georgia Real Estate Educators Association for 2018.
Cathy's new home for continuing education, certificate and designation courses will be sponsored held at The Atlanta Training Center, 6251 Smithpointe Drive, Bldg. B., Peachtree Corners, GA 30092. The campus will offer training for real estate practitioniers, mortgage and insurance industry.
Cathy McDaniel 
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