Free

Net Promoter® Brunch: How to use NPS to improve retention and drive revenue

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Location

Room Mate Aitana

Room Alicia

IJdok 6

1013 MM Amsterdam

Netherlands

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Description

The beginning of summer comes with an exclusive opportunity to learn how to use your existing customer feedback data to prevent churn and increase customer advocacy. Join us at the first CustomerGauge Net Promoter Score® brunch happening in Amsterdam, The Netherlands on June 15th, 2018. This event is for anyone in sales, marketing, customer experience or customer success who wants to increase customer retention and loyalty for their business.

The Net Promoter System is a proven method used to gain insight into customer loyalty of brands and products and is trusted by the world’s most respected companies (Apple, Amazon, Harley-Davidson, etc). During CustomerGauge’s NPS® meetup you will learn:

  • How some of the Benelux biggest companies (e.g. Aegon, Wolters Kluwer, IHC, etc) save customers from churning using the power of NPS

  • How NPS can be used as a powerful retention and revenue toolset to attract up-sell and cross-sell opportunities for your business

  • How to mobilize your promoters into brand advocates using referral marketing and reviews

Agenda:

  • 09.30 Reception
  • 09.45 Introduction
  • 10.00 Keynote speaker I - TBA
  • 10.30 Brunch
  • 11.00 Best practices Speaker II - Jørgen Bo Christensen, VP Research & Professional Services at CustomerGauge
  • 11.30 - 12.00 Q&A plus sending of NPS questionnaire
  • 12.00 Finish up and networking

P.S. Due to the popularity of this event, we only allow a maximum number of 2 attendees per company. Don’t worry though, we’re going to organise this brunch event again in September and every 3 months after that.

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Date and Time

Location

Room Mate Aitana

Room Alicia

IJdok 6

1013 MM Amsterdam

Netherlands

View Map

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